Outreach Specialist for Highway Technician Certification Program

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Position Summary:

The University of Wisconsin-Platteville is accepting applications for a full-time Outreach Specialist. The Outreach Specialist supports the coordination of the Highway Technician Certification Program (HTCP), working collaboratively with various departments, state agencies, and the general public. It also serves as the primary point of contact for the program, handling inquiries, providing troubleshooting assistance, and ensuring smooth communication and operations.

Key Job Responsibilities:

Customer Support & Registration Coordination

• Primary point of contact for program in handling inquiries (phone, email, in-person, etc.), phone registrations/payments, and providing troubleshooting assistance statewide inclusive of program inquiries and troubleshooting customer login/authenticator questions.
• Ensure adherence to compliance standards for credit card transactions and complete annual program certification
• Handle procurement and office management supply
  

Salesforce Administration

• Serve as the program’s Salesforce superuser, supporting data accuracy, reporting, and system functionality.
• Provide customer service to HTCP clients and support staff on troubleshooting inquiries
  

Financial Reconciliation & Deposit Management

• Including management of travel expense reporting

Event Program Coordination

• Provide support to program instructional staff, HTCP internal staff, and program subject matter experts.
• Plan and oversee HTCP events

Program Reporting

• Generate required reports for WisDOT, and other requestors
  

Instructor Contract & HR Liaison

• Act as contract development coordinator for over 50 HTCP instructional staff and subject matter experts within the Salesforce.
• Coordinate new hire setup with Human Resources
• Manage exam coordinator and proctoring
• Other duties as assigned.
  

What You Need to Succeed:

• Minimum of 2 years of experience in administrative support, program coordination, or customer service in a professional office setting.

• Strong communication skills, both written and verbal, with the ability to communicate professionally with a wide range of stakeholders.

• Highly organized with proven ability to manage multiple priorities and deadlines with attention to detail

• Commitment to promoting an inclusive, customer-focused, and collaborative work environment.

• Demonstrated experience with registration systems, customer service platforms (e.g. Salesforce), or learning management systems (e.g. Canvas) with the ability to troubleshoot.

• Experience handling financial transactions, including credit card processing and reconciliation

• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

• Experience with event planning or coordination

• Ability to handle confidential information with discretion and integrity.

Why It's Great to Be a Pioneer:

The University of Wisconsin-Platteville, founded in 1866, offers associate, baccalaureate, and master’s degree programs in a broad spectrum of disciplines including: science, technology, engineering, and mathematics; criminal justice; education; business; agriculture; and liberal arts. The Platteville campus is located in Southwest Wisconsin's largest community, which has a rich history rooted in mining —particularly lead mining —dating back to the early 19th century. The region offers excellent school systems, high-quality medical and hospital facilities, outstanding recreational opportunities, and vibrant businesses and industries. UW-Platteville serves as a cultural and educational center for the Tri-State region of Illinois, Iowa, and Wisconsin.

• Letter of application addressing all required qualifications

• A current resume

Application review will take place at the end of October. The position will accept applications until filled.

Legal Notices and Important Information:

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University ensures physical accessibility to work environments for persons with disabilities and will provided reasonable accommodations to ensure equal access to employment. Upon request, the University will provide reasonable accommodations for religious observances and practices.

The University is committed to a program of affirmative action for women, racial minorities, persons with disabilities, disabled veterans and veterans of the Vietnam era. While the Chancellor assumes overall responsibility for the success of the program, university administrators and supervisors are responsible and accountable for implementation. Authority for monitoring the program is delegated to Human Resources.

Each individual associated with the University is called upon to pledge a new and revitalized commitment to build and maintain a campus environment free of harassment and discrimination, an environment that fosters mutual respect, recognizes the dignity and worth of all people, and promotes to the fullest, equal employment opportunity through affirmative action.

In compliance with the Clery Act of 1998, the University of Wisconsin-Platteville Annual Security & Annual Fire Safety Report is available for review. Call the UW-Platteville Campus Police Office at View phone number on us.fitly.work for a paper copy of the annual report.

The Universities of Wisconsin will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. §. 19.36(7).

UW is an Equal Opportunity Employer:

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.

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