Business Analyst-Change Management - Remote

Business Analyst-Change Management

Location: Chicago, IL or Remote Duration: 6 months CTH

The Business Analyst (Agency Initiatives) role will lead the coordination and execution of the Agent Connect Change Management plan for Combined US Agency, which consists of captive and independent agents selling Voluntary Benefits (Supplemental Accident & Health). Working with both internal and external audiences, they will own the successful completion of Agent Connect change management tasks and maintain the already crafted plan for 2023 / 2024. Agent Connect is a new policy administration platform and portal that is currently being tested and deployed.

Key Activities

• Own the execution and successful execution and completion of the Agent Connect change management plan for both internal and external audiences
• Manage the Agent Connect change management plan, adding tasks and strategies where needed
• Creation, execution and report out of audience surveys
• Coordinate and facilitate virtual Agent Connect overview presentations with key audiences or change agents
• Working with Sales Communications, develop change management communications and connect with their plan
• Stay current on industry trends and with similar programs across industries to identify change management best practices and ways to drive continual understanding and adoption of Agent Connect
• Track change management plan budget and performance metrics, as required
• Work directly with functional area managers/leadership to resolve issues that impact completion of change management plan objectives: determine when to escalate issues to appropriate levels of management

Requires strong verbal and written communication skills to communicate effectively with key stakeholders, including both internal senior management and external business partners

Skills and Qualifications

• Group/Worksite Sales experience a bonus
• Excellent project management and organization skills; PMP (or equivalent) certification desirable
• Strong analytic and data decisioning skills
• Proven ability to get things done in a fast-paced, rapidly changing environment
• Strong communication and interpersonal skills
• 3+ years+ change management/project management experience
• 3+ years relationship/partnership management experience
• Bilingual - Spanish/English is a bonus (reading, writing, and speaking)
• Experience Bachelor's degree, preferably in marketing, business administration, program management, or related field.
• Excellent written and verbal communication skills
• Knowledge of program management 3-5 years experience supporting and/or leading mid to large scale projects.