Sales Associate Keyholder

Overview PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at and About Express Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Express ensures you look and feel your best, wherever life takes you. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app. Store Name Mission Viejo Responsibilities Express is seeking a Part‑Time Retail Sales Associate Keyholder to join our team. The Part‑Time Sales Associate Keyholder provides a great in‑store shopping experience for our retail customers and executes opening and closing procedures. Key Responsibilities Performs opening and closing procedures such as balancing registers, preparing deposits, and activating the security system Performs overrides at checkout as needed Maintains a clean and organized sales floor, checkout, fitting room, and stockroom to ensure the store is safe and inviting to customers Follows company policies and procedures to ensure the safety of all our associates and customers Assists with product launch changes according to the company SOP Delivers on all aspects of the customer experience model Processes transactions quickly and accurately, reducing the customer's wait time Positively resolves customer service‑related issues as they arise and determines a resolution or escalates further, communicating all issues and resolutions to Store Management Drives credit and loyalty member programs by explaining benefits and encouraging customers to participate. Other essential functions may occur as directed by your supervisor. Required Experience & Qualifications Education: High School or Equivalent Years of Experience: 0‑2 of relevant job experience - minimum 6 months Proficient in use of technology (iPad, registers) Meets defined availability criteria, including nights, weekends and non‑business hours Meets physical requirements Critical Skills & Attributes Previous retail experience preferred Customer service skills and ability to interact with customers Strong verbal and written communication skills specifically with customers, sales leadership team and associates Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation Part‑time associates may receive medical, pharmacy, dental, vision coverage, 401(k) and Roth 401(k) with company match, merchandise discount, paid sick leave, public health emergency leave, and participation in Express Learn & Earn incentive program and voluntary benefits through YouDecide. Pay Range $16.50 - $23.40 per hour Equal Opportunity Employer An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring, or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call View phone number on click.appcast.io and say 'Associate Relations' or send an e‑mail to View email address on click.appcast.io and let us know the nature of your request and your contact information. #J-18808-Ljbffr Express & Bonobos