MaitreD

QED Hospitality is a restaurant operations management group, focused on running Food & Beverage operations in boutique hotels and exclusive sites nationally. 

We bring our operational acumen to the table, developing and managing restaurants tailored to the hotel, the region and the demands of the market. These are not cookie cutter concepts, but true restaurants born of the region and based on our history.

As the Maitre D at Broussard's , you are the leader of the guest experience and the heartbeat of the dining room. You set the tone for service, guide the flow of the floor, and ensure every guest receives the warm, polished hospitality that defines Broussard's. You will lead by example, working closely with the Host, service, culinary, events, and management teams to create a seamless experience from arrival through departure.

The ideal candidate is confident, personable, highly organized, and passionate about hospitality. You understand that great service is about more than managing a dining room—it is about creating the moment , anticipating needs, and making every guest feel genuinely welcomed and cared for.

KEY RESPONSIBILITIES:
Guest Experience & Hospitality

• Lead the guest experience from arrival through departure, setting the tone for exceptional Southern hospitality.
• Maintain a visible presence on the floor and ensure guests receive attentive, polished, and personalized service.
• Anticipate guest needs, address concerns professionally, and partner with management on service recovery.
• Build relationships with returning guests and VIPs while maintaining discretion and professionalism.

Floor & Service Leadership

• Oversee the flow of service and coordinate FOH operations to ensure a smooth and efficient guest experience.
• Monitor table turns, pacing, server sections, reservations, and overall dining room flow.
• Partner closely with the Host, servers, bartenders, culinary, and management teams throughout service.
• Communicate menu updates, specials, events, guest needs, and operational changes in real time.
• Support pre-shift meetings and ensure service standards are consistently followed.

Reservations & Seating

• Oversee reservations, seating, wait times, and guest flow using OpenTable and other restaurant systems.
• Manage VIPs, special occasions, large parties, and special requests with attention to detail.
• Communicate allergies, accessibility needs, celebrations, and other guest information to the appropriate team members.
• Help manage capacity and seating strategy during high-volume periods.

Events & Special Functions

• Support weddings, private dinners, celebrations, and other events by coordinating guest arrival, seating, and service needs.
• Partner with Events and Operations teams to ensure a seamless experience from arrival through departure.
• Help transition the property smoothly between regular dining service, brunch, and private events.

Teamwork, Safety & Professionalism

• Lead by example and support the team wherever needed to maintain a high level of hospitality.
• Handle difficult or escalating guest situations calmly and use appropriate de-escalation and service recovery techniques.
• Communicate safety, maintenance, cleanliness, or operational concerns to management promptly.
• Maintain guest confidentiality and represent Broussard's and QED Hospitality professionally at all times.

QUALIFICATIONS:
Required

• Strong hospitality, communication, and interpersonal skills.
• Confident, polished, and professional presence with a genuine passion for guest service.
• Previous experience in a Host, Maitre D, Captain, Lead Server, or similar FOH leadership role.
• Ability to manage multiple priorities and remain composed in a high-volume environment.
• Strong knowledge of dining room operations, guest flow, reservations, and service standards.
• Ability to effectively lead and collaborate with diverse teams.
• Strong problem-solving and guest recovery skills.
• Availability to work evenings, weekends, holidays, and high-volume service periods.
• Ability to learn and effectively use reservation and restaurant technology.

Preferred

• Experience in upscale or fine dining.
• Experience with OpenTable or similar reservation systems.
• Experience supporting private dining, weddings, or large-scale events.
• Knowledge of New Orleans dining, hospitality, and tourism.
• Familiarity with French-Creole cuisine and the history of Broussard's or New Orleans is a plus.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

Mobility and dexterity to move large, heavy objects up to 50 lbs. Manual dexterity to include using kitchen utensils and handling food items. Must be able to tolerate industry standard chemicals used for cleaning and sanitizing, and be able to withstand a hot and/or close environment. Must be able to work at a fast pace, and to respond to visual and oral cues.

Since 1920, Broussard's has been a cornerstone of New Orleans' French Quarter, delighting generations of locals and visitors with exceptional French-Creole cuisine, timeless elegance, and genuine Southern hospitality.

From brunch in our beautiful courtyard to dinner in our historic dining rooms and cocktails at the Empire Bar, Broussard's offers guests an experience rooted in New Orleans tradition. Our property also hosts weddings, private dinners, celebrations, and large-scale events throughout the year.