Loan Quality Assurance Specialist

Loan Quality Assurance Specialist

The Loan Quality Assurance Specialist ensures consumer loan applications are complete, accurate, and compliant prior to underwriting review. This role validates application data, reviews supporting documentation, and identifies quality or compliance issues to support efficient underwriting decisions. The position partners closely with underwriting and branch teams to improve loan quality and support continuous process improvement initiatives.

Job Responsibilities

Review and validate consumer loan applications and supporting documentation to ensure accuracy, completeness, compliance, and readiness for approval and disbursement, including verification of loan terms, LTV, and debt ratios.

Review income documentation (e.g., pay stubs, bank statements, tax returns, direct deposit) and calculate qualifying income in accordance with policy.

Enter and maintain consumer loan applications (secured, unsecured, and credit cards) in the Loan Origination System (LOS).

Monitor reports for applications at risk of noncompliance; partner with frontline management to ensure regulatory and policy requirements are met.

Identify discrepancies, inconsistencies, and potential fraud risks; escalate issues appropriately.

Upload and maintain loan files and supporting documentation in electronic document storage systems.

Track application errors and trends; provide data to leadership to support training and process improvement initiatives.

Respond to loan application inquiries via phone, email, and Microsoft Teams.

Foster positive relationships with members and internal partners while prioritizing a high standard of member service.

Required Qualifications

High school diploma or equivalent

1+ years of experience in lending, loan processing, or a related field

Preferred Qualifications

Degree or specialized training in business, finance, or related field

2+ years of experience in lending quality assurance, compliance monitoring, or loan operations, preferably consumer lending

Experience working in a credit union, banking, or other highly regulated financial services environment

Knowledge, Skills, and Abilities (KSAs)

Knowledge of consumer lending products, processes, documentation, procedures, and regulatory/compliance requirements

Skilled in reviewing detailed financial and loan documentation with a high level of accuracy

Skilled in data entry, validation, and use of loan origination or related systems

Strong judgment to identify discrepancies, evaluate risk, and escalate issues as appropriate

Ability to manage multiple priorities in a fast-paced, deadline-driven environment

Analytical mindset to evaluate trends and support process improvement initiatives

Ability to communicate effectively with cross-functional teams and stakeholders

Work Environment

Hybrid work environment (combination of remote & onsite); requires regular use of online tools, systems, and collaboration platforms

General office setting when working onsite

Occasional travel to branch locations, vendor sites, or other business-related locations

Physical Abilities

Ability to work at a computer in a stationary position for up to 8 hours per day

Ability to occasionally carry light materials (e.g., laptop, presentation materials)

Together Credit Union is an Equal Opportunity employer. The Credit Union complies with appropriate federal, state, and local laws and provides equal employment opportunities without regard to race, color, religion, gender, age, sexual orientation, gender identity or expression, national origin, military or veteran status, disability (including pregnancy), genetic information, or any other protected status to all qualified applicants and employees. Together Credit Union is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free work environment.