Clinical Program Manager

Job Description

Job Description

About Us:

VOALA

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities.  VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

PAY RATE: $104162.68 - $109644.92 Per Year

JOB SUMMARY

The Clinical Program Manger I supervises all efforts to fulfill the goals and objectives of the Program, designing plans and operations according to contract and budget guidelines.  This includes overseeing resources and coordinating the efforts of community partners, and conducting ongoing outreach to serve participants and leverage VOALA and community assets.  Evaluate and refer clients to appropriate service modalities where they will receive mental health services and access to various benefits, including housing and supportive services. Services include, crisis intervention, case management, transitional housing, and life skills counseling in a field setting. Program participants will be suffering from co-occurring disorders.

DUTIES AND RESPONSIBILITIES

• Intake, assessments, service planning, service delivery, and goal attainment
• Training and supervision of staff, and acting as problem-solving resource for difficult cases
• Meeting grant objectives, adhering to grant guidelines
• Provides information to Division Director highlighting progress towards reaching set goals
• Ensures quality service to program clients.
• Monitor program compliance to VOALA policies and required procedures; maintains documentation of all program services delivered to participants.
• Measure and assess impact of services; supports and participates in key elements to the program's success
• Effectively communicates project expectations to team members
• Coordinate outreach and collaboration efforts with community partners
• Other Duties as directed to accomplish program goals.

ESSENTIAL ABILITY ACKNOWLEDGEMENT

Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges. 

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
• Must meet Funder Approval
• Current TB screening and Immunization Records (within 5 days of hire)
• Copy of Current Professional License (if applicable)
• Current BLS Certification (within 15 days of hire)
• Valid Real ID or US Passport
• Completion of all required trainings (within 30 days of hire)
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.

EDUCATION:

• Master's degree in social work, psychology, or counseling from fully-accredited college or university.
• Licensed (in good standing) with the Board of Behavioral Sciences as a Licensed Clinical Social Worker (LCSW) or Licensed Marriage and Family Therapist (LMFT)

EXPERIENCE:

• 3 years of experience in Social Services Program Management, Coordination or Supervision
• Minimum of 2 years of direct experience in Staff Management.

PREFERRED QUALIFICATIONS:

• Experience connecting clients to community and government resources
• Experience serving the target community (veterans, homeless, at-risk youth, et cetera)
• Knowledge about community resources
• Experience with HMIS and other relevant databases used by partner service providers
• Ability to work with people from various backgrounds and/or limited English capabilities

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment