Veterinary Receptionist / Client Service Representative

Veterinary Receptionist / Client Service Representative

Golden Paws Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $21 - $24 per hour, for each hour worked
• This is a full-time position, with a 4/10 schedule and availability needed Monday-Friday and occasional Saturdays.

Full-time benefits package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 2+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
• Ability to manage a multi-phone line system while assisting in-person clients
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Experience scheduling appointments and coordinating calendars preferred
• Ability to accurately process payments and maintain financial records
• Positive attitude and willingness to collaborate with a team

Why choose Golden Paws Animal Hospital?

Golden Paws Animal Hospital is an 8-doctor, AAHA-accredited practice dedicated to providing exceptional, compassionate veterinary care. The team prioritizes Fear Free handling to create a positive, low-stress experience for every patient and family. With strong roots in the local community, Golden Paws Animal Hospital is proud to build lasting relationships with clients and provide personalized, high-quality care to the pets they love.