Installation Coordinator

Installation Coordinator Location: The Crystal River Area Address: 611 NE 5th Ter #4, Crystal River FL 34429 Company: Floor Coverings International Job Type: Full-Time (Monday–Friday, some weekends as needed) Compensation: $50,000–$60,000 base (based on experience) + performance bonuses About Us Are you a natural leader who thrives on keeping projects on time and customers thrilled? Floor Coverings International is a locally owned and operated franchise delivering exceptional flooring solutions with a customer-first focus. We're committed to outstanding service, quality craftsmanship, and making a positive impact in our community - and we're looking for an Installation Coordinator to help lead the way. The Role As the Installation Coordinator, you'll lead daily operations, manage installer relationships, and ensure customers are delighted from start to finish. This is very much a customer satisfaction-driven role - every decision you make should keep the customer experience front and center. It requires strong leadership, multitasking, attention to detail, industry knowledge, and a can-do attitude that keeps projects moving forward no matter what comes up. Benefits 401(k) matching Bonus based on performance Company car Competitive salary Flexible schedule Free uniforms Opportunity for advancement Paid time off Training & development Benefits & Perks Competitive salary: $50,000–$60,000, based on experience 401K Matching Gas and mileage provided for use of your personal vehicle Laptop and/or tablet, plus all tools needed to be successful Paid vacation and holidays Paid training and ongoing development Full-time schedule (M–F, occasional weekends) Qualifications 2+ years of experience in flooring installation and/or production management preferred Strong communication skills, both by phone and in person Established industry contacts a plus Proficient in scheduling, planning, and workflow optimization Tech-savvy (Salesforce, Excel, Outlook, or similar tools) Proactive problem-solver with strong planning skills and a can-do attitude Highly organized and detail-oriented Confident decision-making abilities Genuine passion for delivering an outstanding customer experience Ability to visit active job sites and warehouse areas, including walking on uneven surfaces and some heavy lifting Valid driver's license and proof of insurance Key Responsibilities Customer Relationship Management: Build and nurture lasting relationships to enhance customer satisfaction and retention. Project Communication: Keep customers and installers informed with clear, timely updates on project timelines, start dates, and any immediate needs. Team Collaboration: Lead weekly meetings with sales staff to review new sales and ongoing projects. Installer Recruitment & Vetting: Proactively source and evaluate installer talent. Installer & Vendor Management: Oversee relationships with installers and vendors to ensure consistent quality and dependable partnerships. Conflict Resolution & Problem-Solving: Resolve conflicts, negotiate effectively, and troubleshoot challenges that arise during construction to keep projects on track - with a solutions-first, can-do approach. Warehouse & Inventory Management: Organize and oversee product storage for efficient, orderly warehouse operations. On-Site Quality Control: Conduct regular job site visits to verify that work meets company standards and customer expectations. Product & Cost Management: Oversee product orders, allocation and manage job costs efficiently. Documentation: Take before-and-after photos on every project to ensure accountability and quality. Customer Satisfaction: Strive for 5-star ratings on every project through exceptional service and strong relationships - this is the heartbeat of the role. Meet the Owners Aaron and Kirstin are a dynamic duo deeply rooted in their community as local franchise owners. Aaron brings a wealth of experience from his active duty in the Air Force, where he learned the values of discipline, teamwork, and commitment. Kirstin, a registered nurse by profession, is poised to bring her expertise to the family business, ensuring exceptional care and attention to detail. Their journey as entrepreneurs is fueled by a passion for delivering unparalleled service to their community. They envision their franchise not just as a business venture but as a cornerstone of trust and reliability for their neighbors. Their commitment to excellence extends beyond their personal lives into their professional endeavors. Aaron and Kirstin are determined to cultivate a culture of stellar service within their franchise, going above and beyond to meet the needs of their customers. Their dedication to their community, coupled with their unwavering work ethic and genuine care for people, sets them apart as franchise owners who are not just in business for profit but for the betterment of those they serve. Embark on an exciting journey with us at Floor Coverings International, where we create beautiful spaces for our valued customers. Join us as our Installation Manager and become part of our legacy of success. #J-18808-Ljbffr