Telecommunicator

Job Title911 DispatcherJob DescriptionApplication review will be conducted as determined by the Mesilla Valley Regional Dispatch Authority (MVRDA). A telecommunicator or 911 dispatcher receives incoming calls and assists in dispatching appropriate personnel and equipment to calls for service from the public which can be emergent or non-emergent.Environmental Factors: Work is performed in a standard office environment with high noise levels, and low or dim lighting.Physical Factors: Light physical demands, mostly desk work and long periods of time sitting down.Manual Dexterity & Hand Coordination – Requires the ability to type, use a mouse, and operate office equipment (printers, scanners, telephones).Vision Requirements – Must be able to read computer screens, printed materials, and digital documents.Hearing & Speaking Ability – Must be able to communicate clearly in person, over the phone, and via video calls.Work Situation Factors: Position involves competing demands, performing multiple tasks, working to deadlines. Regular work beyond normal business hours, including weekends and most holidays. Regular attendance is an essential function of this job to ensure continuity of services. Position is subject to drug testing in accordance with applicable State and Federal regulations and Mesilla Valley Regional Dispatch Authority policies. DRUG AND HEARING TEST IS REQUIRED. MUST PASS CRIMINIAL BACKGROUND CHECKFull-Time; regular; non-exempt.Duties and ResponsibilitiesOperate radio broadcasting and receiving equipment, navigate emergency dispatch platforms, and operate multi-line call handling equipment.Must be able to speak clearly, work under stress and make decisions.Operates dispatch radio consoles and other communications equipment to receive incoming calls for assistance, and dispatched personnel and equipment to scene of emergency.Questions the incoming caller to determine the nature of the problem in addition to type and number of personnel and equipment needed in accordance with prescribed procedures.Utilizes call handling equipment to receive incoming emergency and non-emergency calls. Determines the nature of the situation and follows standard procedures to gather and record essential information.Inputs call information into the Computer-Aided Dispatch (CAD) system. While Call-Takers do not dispatch units, they may need to coordinate with en-route resources on the phone while coordinating this information through a public safety telecommunicator.Utilizes CAD software to input and manage calls for service. Although not responsible for monitoring unit status, familiarity with unit activity may be necessary when coordinating information.Works mandatory and voluntary overtime as needed, subject to operational requirements.Uses Emergency Medical Dispatch Software While receiving medical-related calls and provides instructions guiding colors through pre-arrival instructions until emergency personnel arrives.Handles law enforcement, Fire & EMS-related calls, gathering information and ensuring that the necessary details are relayed to public safety telecommunicators.Utilizing public safety technology systems or navigating dispatch platformsTypes of calls received by a 911 call taker include, but are not limited to:Emergency Calls: Vehicle accidents, medical emergencies, fires, crimes and progress, domestic disturbances.Non-Emergency Calls: Noise Complaints, animal control issues, property damage reports, welfare checks.All duties and responsibilities are performed following agency protocols, policies, procedures, and the established standards set forth by the Mesilla Valley Regional Dispatch Authority (MVRDA).Minimum QualificationsEquivalent to a high school diploma. Prefer one (1) year of experience in communications operations, such as a 911 call taker, or emergency dispatcher. Experience in the use of computer terminals and/or multi-line telephone systems is desirable. 30 words per minute typing proficiency. A combination of education, experience, and training may be applied in accordance with MVRDA policy.LICENSE AND CERTIFICATIONS: NMLEA Police Radio Dispatch Certification, Public Safety Telecommunicator Certification, NMCIC and NCIC Certification, Priority Dispatch Certification, and American Heart Association CPR Certification. (All required certifications must be obtained within 6 months of the hire date with the exception of the NMLEA Public Safety Telecommunicator Certification which must be obtained within 12 months of hire date). Form DD-214 Honorable Discharge, if applicable, and valid NM Class D Drivers License or equivalent issued by another state, as a requirement for various certifications.Knowledge, Skills, and AbilitiesConsiderable Knowledge of: Proficient in basic computer skills and record-keeping practices, demonstrating an ability to navigate various software applications relevant to emergency dispatch operations, Capable of engaging in adult-level training with professional reading and writing abilities, Strong interpersonal skills, enabling effective collaboration and fostering a respectful and courteous environment with coworkers, supervisors, and the public who may at times be distressed or irate, Experience operating modern technology, including multi-line telephone systems and emergency response software preferred. Ability to: Ability to speak clearly and articulate instructions under stress, demonstrate sound decision-making skills in high-pressure situations, Capacity to work independently with minimal supervision while being a team player, contribute positively to a supportive work atmosphere, Availability for mandatory overtime as needed, with the flexibility to work additional shifts when Skills in: active listening, clear communication, multitasking, emotional resilience, solid decision-making and good problem-solving skills, great attention to detail, empathy and compassion for others, a good sense of technical abilities and be able to adapt in an unpredictable, high-stress environment.