Sr Mgr System Ops - 90337049 - Wilmington

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

Job Summary

Manage the operation of the System Operations Locomotive Desk functions including distribution of all locomotives to ensure sufficient power is atfacilities for train operations. Ensures that locomotives are available for Charter and other Special Trains, Emergency Response Training and Test Trains. Indirectly responsible to take a leadership role in the operating issues at CNOC that fall under System Operations, i.e., oversight and supervision of theSystem Operations duty officers, equipment and space control, freight services and special projects.

Essential Functions

• To provide quality service and reduce costs through efficient utilization of locomotive power.
• This position is responsible for authorizing the use of freight locomotives when necessary and ordering emergency fuel.
• Takes a leadership role during service disruptions to develop alternative operating plans for locomotives throughout the Amtrak System.
• Provides guidence to field personnel with respect to locomotive issues.
• Serves as the System Operations representative on locomotive related Teams to reduce costs and enhance revenue through effective locomotive distribution practices.
• This position is responsible for achieving high levels of customer satisfaction, maximizing revenue, and controlling costs, through the efficient utilization of locomotive resources.

Minimum Qualifications

• Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
• Plus 9 years of relevant work experience.
• Demonstrated leadership skills, excellent public speaking, verbal and written communication skills, problem-solving and excellent administrative skills.
• Proven ability to interface effectively with all internal and external contacts.
• Some experience in working with multiple team members, including senior staff.
• Strong organization and planning skills.

Preferred Qualifications

• Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
• Plus 11 years of relevant work experience.
• Experience in railroad operations working in a tactical ops in a command/control environment.
• Past successful experience in management of large, complex projects preferred.
• Experience with managing people a plus.

Knowledge, Skills, and Abilities

• Demonstrate ability to motivate teams and achieve results through effective leadership
• Proficient in facilitating meetings, presentations, and interviews to foster clear communication and collaboration
• Skilled in conflict resolution, time management, and conducting research to overcome challenges
• Proficient in Arrow, Rail-Res, Rail-Res Stars, Excel, Cis-Prod, Business Objects, Operations Portal, and TCD Asset Details.
• Extensive experience with PC-based spreadsheet software including Microsoft Excel and Access, as well as Microsoft Word and PowerPoint.
• Possess comprehensive understanding of railroad operations, providing valuable insights and expertise in related tasks and projects.

Environmental Conditions/Physical Demands

The salary/hourly range is $135,800.00 – $176,040.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position.

Learn more about our benefits offerings here.

Requisition ID: 167421

Work Arrangement: 06-Onsite 4/5 Days Click here for more information about work arrangements at Amtrak.
Relocation Offered: No
Travel Requirements: Up to 25%

You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.