Supervisory Program Specialist (Integrative Health Service, Business Manager)

Summary The Business Manager manages staffing, administrative operations, and health system data for integrative health, clinical and wellness program and related organizational processes. The Business Manager evaluates Integrative Health Service operations, particularly administrative processes; identifies problems and inefficiencies; and develops recommendations for the solution of highly complex administrative problems and conflicts. Responsibilities This position is located at the San Francisco Fort Miley Campus and is assigned to the Integrative Health Service, SFVAHCS. This is not a virtual/remote position. The Program Specialist is responsible for providing a wide range of administrative and leadership support for day-to-day functions of the San Francisco VA Integrative Health Service. MAJOR DUTIES AND RESPONSIBILITIES Supervise MSAs and administrative staff. Oversee daily operation of the Advanced Medical Support Assistants and administrative Program Specialist, ensuring that agency policies and priorities are being followed. The incumbent gives advice, counsel, and instruction to employees on both work and administrative matters. Coordinates recruitment and hiring of staff, interviews candidates for Integrative Health positions, and coordinates onboarding for Integrative Health staff, including identifying and providing for training needs. Interpret program and budget directives, formulates instructions, and supports implementation of necessary activities for compliance. Analyze plans to determine the impact of clinical and wellness program changes on administrative processes and the feasibility of making modifications to accomplish cultural and structural changes. Oversee administrative programming essential to the Integrative Health Service, including space management for clinical and administrative operations and financial management. Management or delegation of management of all administrative suspenses, oversee payroll operations within the service, oversee preparation for all audits and compliance with applicable regulation and standards, and other administration leadership duties as assigned. Develop efficient processes for effective clinic flow, identify ways to coordinate patient flow through interdisciplinary clinics across multiple provider visits, resolve conflicts in consult management by optimizing processes and communication, and modify administrative processes to ensure adherence to consult management timelines, to improve access, to reduce administrative burden, and to improve patient and provider experience. Duties also include preparing reports and recommendations for Executive Leadership, VISN, and national offices based on data pulled from national dashboards and data depots. Attend regular meetings as the Integrative Health representative to support Business Continuity of the Integrative Health service and coordinates with fellow managers, supervisors, and other administrators. Participate in health care system-wide discussions on business operations and business continuity as it relates to Integrative Health. Provides customer service and manages routine communications with internal and external stakeholders, including leadership team members and administrative officials from other services. Carries out other administrative duties (e.g., supply ordering and approving timecards) as assigned Work Schedule: Monday- Friday 8am - 4:30pm Telework: This is not a Telework position Virtual: This is not a virtual position. Position Description/PD#: Supervisory Program Specialist (Integrative Health Service, Business Manager)/PD01617O Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/03/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: At least one (1) year of specialized experience equivalent to at least the GS-11 level. Specialized experience is defined as experience that equipped the applicant with the particular knowledge, skills and abilities to perform successfully the duties of the position and that is typically in or related to the work of the position to be filled. Specialized experience includes The position requires excellent relational and communication skills; advanced knowledge of and experience with computers; oral and written communication skills and the ability to work with others. Minor physical activities required to include bending, stooping, and unpacking supplies. Preferred Skills/Abilities: Knowledge of VA rules, regulations and directives Accuracy, attention to detail, multitasking, and timeliness are absolutely essential Access to and knowledge of VATAS/Timekeeper Excellent interpersonal skills Excellent customer service Demonstrated strong organizational skills Demonstrated ability to work well within a team You will be rated on the following Competencies for this position: Administration and Management Managing Human Resources Project Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. Work is typically performed in an adequately lighted and climate-controlled office. May require occasional travel. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at Education There is no educational substitution at this grade level. Additional Information Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.