Centro - Store Lead/Manager

Store Lead

Do you think teamwork makes the dream work? Do you prefer a fast-paced, ever-changing work environment? Do you believe tacos make life better? If yes, then Centro Restaurant Group (CRG) is looking for you to serve as our Store Lead.

Centro Restaurant Group aims to create fun fast-casual concepts that provide a welcoming and memorable experience for all guests while providing speedy and thorough service and quality food and beverage.

Our company values lie within our team and our community. CRG is devoted to fostering a fun and respectful space for our staff and our guests. We view our relationship with our community as symbiotic - when we nurture our family, our family grows and becomes stronger and thus, helps us better serve our community. In addition, CRG nurtures our team. We work hard to create an equitable, positive, and fun experience for all staff. We will invest as much in you as you invest in us, and are focused on not only having a cohesive and efficient team but in creating leaders.

As a valued member of our team your compensation package would include:

• $20-$22/hour plus tipped wages
• Medical, dental and vision plans
• Retirement savings plan with 3% match
• Paid time off
• Free meals and employee discounts

This is where you come in

Your Impact

As CRG's Store Lead, your core responsibility will be to create and maintain a positive environment for both staff and guests. As Store Lead (2) you will help manage labor costs, enforce policies and procedures, and assist in the supervision of all hourly staff.

Responsibilities of the job include but are not limited to :

• Overseeing all store operations during shifts
• Delegating tasks to employees
• Continuously coaching with constructive feedback
• Collaborating with executive team to ensure staff training objectives have been met
• Assisting with training and performance documentation
• Enacting shift cuts and employee breaks
• Serving as an expert on CRG's hospitality standards and consistently educating and holding staff accountable to these standards
• Acquiring a deep understanding of CRG's service model and online ordering system
• Participating in on the floor service
• Actively looking for ways to assist and interact with guests
• Assisting with customer complaints
• Maintaining consistency and quality control across all CRG food and beverage
• Managing labor costs
• Problem-solving tech issues as they arise with a calm and in-charge demeanor
• Overseeing safety and sanitation standards during shifts
• Completing daily task lists as assigned by District Manager
• Adhering to company procedures and standards set by upper management
• Creating staffing lineups for applicable shifts
• Ensuring the restaurant's interior and exterior presence adheres to CRG standards
• Ordering goods and supplies necessary for operations
• Monitoring shift edits, discounts, and company policy participation
• Managing goods and supplies inventory
• Serving as a confidant and representing a unified management team with the Store Lead (1)
• Exhibiting professionalism, accountability, poise and compassion
• Internalizing a responsibility for developing oneself and staff
• Actively engaging in professional development
• Participating in other management meetings when necessary
• Executing clearly communicated parameters around tip-pool eligible hours and manager hours

What You'll Bring

• Management experience
• Supervision and mentorship skills
• The ability to work both autonomously and as a team
• A thirst to learn, develop oneself, and an openness to constructive criticism
• Experience working with diverse teams
• Conversational Spanish skills preferred but not required
• Commitment to CRG's mission and values

Centro Restaurant Group is an equal opportunity employer

We value diversity, inclusion and belonging at Centro Restaurant Group (CRG). CRG does not discriminate against any employee or applicant on the basis of race, color, creed, religion, national origin, sexual orientation, gender identity or expression, physical or mental disability, age, marital status, familial status, or veteran status.