Product Support Specialist

Product Data And Compliance Systems SpecialistThe Product Data And Compliance Systems Specialist owns product data integrity, engineering change control, and compliance documentation systems for Leer products. This role ensures product definitions, configurations, BOMs, certifications, and regulatory records are accurate, controlled, traceable, and aligned across engineering, manufacturing, and compliance processes.Essential Duties And ResponsibilitiesThis list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.Product Data And Configuration ControlManage product data integrity, lifecycle control, and revision traceability across ERP, PDM, and related systemsMaintain multi-level BOMs, part structures, product configurations, and related data standardsEnsure engineering documentation, system data, and manufacturing requirements remain accurate and alignedMaintain product data architecture standards that support a reliable single source of truthEngineering Change ManagementAdminister Engineering Change Management processes, including ECR/ECO workflows, approvals, implementation tracking, and release controlCoordinate cross-functional reviews with engineering, operations, supply chain, and compliance stakeholdersEvaluate downstream impacts of changes, including BOM accuracy, compliance status, inventory, and production readinessEnsure approved changes are fully implemented in ERP, documentation, and manufacturing processesImprove change management processes to reduce errors, improve cycle time, and strengthen process disciplineRegulatory And Material Compliance AdministrationCoordinate product certification activities, regulatory filings, testing, approvals, renewals, and supporting documentationMaintain alignment between product configurations, BOMs, certifications, and regulatory requirements, including UL, NSF, DOE, CE, NRCAN, and othersAdminister material compliance tracking and documentation, including Prop 65, TSCA/PFAS, RoHS, REACH, and related requirementsCoordinate with internal SMEs, suppliers, and external agencies to obtain required compliance inputs, approvals, and recordsMonitor regulatory changes, assess product impacts with SMEs, and document required updates to product data and compliance recordsDocumentation, Reporting, And Audit ReadinessMaintain complete, accurate, and auditable records of product configurations, engineering changes, certifications, filings, and compliance decisionsEnsure documentation systems support audit readiness, regulatory inspections, and internal or external documentation requestsGenerate reports that support management decision-making, regulatory submissions, and compliance status trackingIdentify and escalate documentation gaps, inconsistencies, or missing compliance inputsCross-Functional Process CoordinationServe as the central coordination point for product data, engineering change control, and compliance documentation processesSupport new product introduction and product updates by ensuring required data, change control, and compliance activities are completedReinforce defined systems, standards, and controls across engineering, manufacturing, supply chain, and compliance workflowsQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.RequiredBachelor's degree in Engineering, Engineering Technology, Business, Supply Chain, or related field (or equivalent experience)2–5+ years of experience in product data management, engineering coordination, regulatory documentation, or manufacturing environmentExperience with ERP, PDM, or PLM systemsStrong attention to detail and data accuracyDemonstrated ability to manage cross-functional processes and enforce disciplineProficiency in Microsoft Office applicationsPreferredExperience with engineering change processes (ECR/ECO)Familiarity with regulatory certification processes (UL, DOE, NSF, CE, etc.)Experience in commercial refrigeration, HVAC, or other regulated manufacturing environmentsExposure to material compliance standards (RoHS, REACH, TSCA/PFAS, Prop 65)Basic project management experienceKey Skills And CompetenciesStrong ownership mindset and accountability for outcomesProduct data governance and configuration management disciplineRegulatory documentation and compliance coordinationEngineering change control and process enforcementCross-functional leadership without direct authorityAnalytical problem-solving and attention to detailOrganizational and project coordination skills