Director, Customer Experience & Strategy
$106.78k - $153.41kPublicis Groupe Holdings B.V
Publicis Groupe Holdings B.V is seeking a Director of CX (Customer Experience) in Chicago. This role leads team direction and ensures alignment with client needs, overseeing strategic insights and functional management. The successful candidate should have over 10 years of media advertising experience, particularly in pharmaceuticals, and a degree in Marketing, Advertising or Communications. We offer a comprehensive benefits package and competitive compensation ranging from $106,780 to $153,405 annually. #J-18808-Ljbffr Publicis Groupe Holdings B.V
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Director, Customer Experience & Strategy in Chicago, IL vacancy
- Salesforce.com, inc. is seeking a Director of Customer Success Managers to lead strategy and execution for the Signature Success Plan delivery, ensuring high... ..., and engage with executives to enhance customer experiences. The ideal candidate will have over 10 years of...SuggestedWork at officeFlexible hours3 days per week
- A leading supply chain technology firm in Chicago seeks a Customer Success Manager to drive customer engagement and value realization... ...reviews. Ideal candidates will have 7+ years of customer-facing experience, strong communication skills, and a proven track record of...Suggested
- ...Join to apply for the Customer Success Manager role at TransPerfect Do you want to work... ...Propose optimization of the global production strategy Collaborate with Sales to propose new... ...and PPT) Extreme focus on customer experience and understanding the voice of the customer...SuggestedFull timeWork at office
TransPerfect
Chicago, IL4 days ago $70k - $75k
...Enterprise Customer Success Manager MariaDB is making a big impact on the world.... ...Understand customers' data management strategies and effectively articulate additional improvements... .... Proactively address customer experience issues early, collaborating with...SuggestedFull timeLocal areaRemote workRelocationVisa sponsorshipWork visaFlexible hoursGrabJobs
Chicago, IL2 days ago- ...Come for the mission. Stay for the experience. Let’s keep things simple: we’re a talented... ...consolidating our clients’ health and wellness strategies into a simple, unified digital... ..., and this role is a key member of the Customer Success team making that happen. Your impact...SuggestedTemporary workLocal areaFlexible hours
HealthJoy
Chicago, IL2 days ago $50 - $54 per hour
...Overview Senior Customer Success Manager (Contract) – Remote (Hybrid) Team: Search & Discovery... ...pay will be based on your skills and experience — talk with your recruiter to learn... ...mutual success plans, engagement strategies and frameworks for measurable impact. You...Hourly payContract workWork experience placementRemote workCypress HCM
Chicago, IL4 days ago$104.33k - $139.1k
...The Challenge We are looking for a Senior Customer Success Manager to join our Customer Experience team. In this role, you will act as a trusted advisor for our... ...each customer’s industry and Trust management strategy to help customer utilize the OneTrust platform to derive...Work experience placementWork at officeLocal areaFlexible hours3 days per week1 day per weekOneTrust
Chicago, IL4 days ago- ...Senior Customer Success Manager Location: Remote Reports to: Head of Customer Success... ...escalation patterns Organizational or strategy changes Lead mitigation and... ...Required Qualifications ~6+ years of experience in Customer Success, Account Management,...Full timeRemote work
GrabJobs
Chicago, IL2 days ago - ...We are seeking a Senior Customer Success Manager to drive adoption, retention, and expansion... ...Revenue Retention (NRR) and customer experience. Responsibilities Lead the successful... .... Contribute to customer segmentation strategies (high-touch vs. scaled/AI-led engagement...Work at officeWork visaFlexible hours
Jobba Trade Technologies
Chicago, IL3 days ago $120k - $130k
...pricing, increase revenue and margins, and deliver a better customer experience. We are looking for a Customer Success Manager to manage... ...Management Proactively identify churn risks and develop mitigation strategies Act early and decisively to ensure long-term customer...Work at officeFlexible hoursMARKT-PILOT GmbH
Chicago, IL5 days ago$75k - $80k
...marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing... ...verticals are empowered to personalize experiences with consumers at an individual level... ...Leadership on long‑term expansion strategies. RESPONSIBILITIES Own and maintain strong...Zeta Global
Chicago, IL1 day ago$150k - $300k
...Role As an Enterprise Customer Success Manager, you’ll play a critical role in guiding... ...approach and delivering a superior customer experience. Success Metrics Management: Utilize... ..., NPS, and other key metrics to drive strategies ensuring client satisfaction and high ROI...Harvey
Chicago, IL5 days ago$138k - $150k
...We’re seeking a Senior Customer Success Manager to support our Enterprise customers (1,000+ users) through strategic... ...closely with Sales and Renewals to align on account strategy, deliver a coordinated customer experience, and own customer outcomes. What you will do Own a...Culture Amp
Chicago, IL5 days ago$125k
...results. Tines serves a diverse range of customers, from startups to public companies,... ...committed to delivering exceptional customer experiences while fostering a company culture that... ..., you will play a crucial part in our strategy to expand outside of security teams...Remote workWork visaGrabJobs
Chicago, IL5 days ago- Join Capgemini as a Financial Services Digital Customer Experience Strategy Leader, where you will spearhead the transformation of the customer experience for leading financial institutions. You will be responsible for devising and executing innovative digital strategies...Work at officeRemote workHome officeFlexible hours
- Eltropy Inc. is seeking a proactive Tier 2 Customer Success Manager in Chicago, IL. The role... ...50 mid-size customers to enhance their experience using our AI communications platform.... ...include relationship management, success strategy development, and driving customer product...Remote jobFull time
- ...Overview Customer Success Manager, Digital Touch | Customer Success | North America... ...emerging accounts through innovative digital strategies. The Customer Success Manager, Digital... ...programs to drive scalable customer experiences across large account portfolios...Remote work
RLDatix North America
Chicago, IL3 days ago $100k - $120k
...excited to invite a Strategic Customer Success Manager to join our... ...seamless and positive customer experience. This role is ideal for... ...to all customer stakeholders (Director–C-level), aligning to customer... ...adoption milestones, and renewal strategy. Drive engagement through...Contract workWork at officeRemote workGrabJobs
Chicago, IL5 days ago$95.5k - $159.2k
...million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the... ...the success of our business. The Customer Content Strategy Manager will coordinate the creation and execution...Full timeWork at officeLocal area2 days per week$125k - $145k
Role Overview As a Customer Success Manager you’ll guide our clients through their journey... ..., delivering a superior customer experience. Drive scalability through documentation... ...adoption metrics and benchmarks to shape strategies that ensure client satisfaction and...$123.1k - $227k
Role Description For our customers who wish to get the most value out of Salesforce with enterprise... ...teams to provide a unified Signature experience. Your Impact Single Point of... ...realization and growth opportunities. Success Strategy Execution: Launch and execute Customer...Work experience placementWork at officeFlexible hours3 days per week- ...owners can focus on their craft and their customers. With teams in Denver, San Francisco,... ...fluency as the technology evolves. AI experience requirements vary by role and will be assessed... ...customers and develop customized save strategies — including pricing flexibility,...Full timeShift work
Gusto
Chicago, IL1 day ago $135k - $145k
.... You will develop and execute account strategies by leveraging the full Lenovo portfolio... ...driving technology adoption aligned to customer priorities. You will operate within a highly... ...portfolio Deliver exceptional customer experience through proactive engagement and...Hourly payLenovo
Chicago, IL1 day ago$185.5k - $268.9k
Success Architect Director Join to apply for the Success Architect... ...where humans and agents drive customer success together. Here, ambition... ...Industries Cloud customer experience. You will work closely with Technology... ...supports the overall product strategy and customer success. Provide...Full timeWork at officeFlexible hoursShift work3 days per week$140k - $175k
...make us indispensable to our customers – all within a culture built... ...too. With 40+ years of experience in the Insurtech game, we’re... ...We’re searching for a Director, Customer Enablement & Learning... ...What You’ll Do Own the strategy and execution for customer enablement...Remote workFlexible hoursApplied Systems
Chicago, IL5 days ago- LaSalle Network is seeking a Director of eCommerce to lead the digital strategy for a growing travel company. In this role, you will oversee the performance... ..., and conversions while ensuring a seamless customer experience. This hybrid position will require hands-on...
$290k - $340k
...and confidence; the “Clarity to Act”. Our customers are large and enterprise-scale... ...are investing decisively in our customer experience and go-to-market capabilities to get there... ...professionally, and with a clear commercial strategy that reflects the value delivered. Act as...Full timeWork at officeLocal areaShift work$225k - $240k
...the AI revolution. We help clients develop and activate AI strategies, build robust technical capabilities, and foster a culture... ...enabling them to harness AI in everything they do, from improving customer experience to driving sustainable growth. Role and Responsibilities...Work at office- ...salary ranges, internal salary structures, experience, skills and other job-related factors.... ..., and financial services. Now Hiring: Director of Customer Experience We’reseekingan SVP,... ...ground up. You’ll own customer support strategy, infrastructure, staffing, technology,...Full timeTemporary workImmediate startRemote work
GrabJobs
Chicago, IL5 days ago - ...based Employee Success People Consultant (ESPC) to enhance data strategy and execution within the Employee Success organization. This... ...efficiency of HR processes. The ideal candidate will possess experience in people analytics and strong data analysis skills to support...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Director, Customer Experience & Strategy. Be the first to apply!
Related searches
- entry level customer service manager Chicago, IL
- manager customer experience Chicago, IL
- manager customer success team Chicago, IL
- director customer relationship management Chicago, IL
- customer service supervisor Chicago, IL
- csm Chicago, IL
- customer development manager Chicago, IL
- senior customer service manager Chicago, IL
- customer service support manager Chicago, IL
- sales customer service manager Chicago, IL