Public Safety Communicator I, II, III

Public Safety Communicator OpportunityHiring Range: $27.09 - $39.36/hr. depending on public safety communications experience and qualifications$2,000 Sign-On Incentive50% paid after the completion of first pay period, 50% paid after the completion of 6 months of employment.Competitive Lateral Compensation opportunities are available for experienced public safety communicatorsWorkdays & Hours: This position supports a 24/7 public safety operation, which will require working irregular business hours, including overnights, weekends, holidays and mandatory overtime. Workday and hours will be assigned based on the needs of the department. Must be able to activate for 24/7 emergency response as needed.Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!Shift Differential Pay: $0.75/hour for second shift; $1.50/hour for third shiftsLanguage Pay: $100/month; requires proficiency verification and job-related use.TCOLE Certification Pay: $60/month for Advanced & $120/month for MastersThe City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of over 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.The City of Fort Worth's Emergency Management & Communications Department is seeking individuals who want to make a difference in their community through a career in 9-1-1. Whether you're ready to begin a new career or are an experienced Public Safety Communicator looking for your next opportunity, there's a place for you on the Fort Worth Emergency Communications Center (ECC) team.Public Safety Communicators are the vital link between the community and emergency field responders. Working in a fast-paced, 24/7 Emergency Communications Center, they answer the call for help, assess and prioritize emergency and non-emergency requests, and coordinate the appropriate public safety response. Their work requires sound judgment, adaptability, teamwork, and a commitment to serving others when it matters most.Our career progression offers opportunities for candidates at different stages of their careers. New to 9-1-1? Start as a Public Safety Communicator I and receive the training and support needed to develop the skills and confidence to succeed. Already have experience? Bring your knowledge and expertise to Fort Worth, with opportunities for placement at a higher level based on applicable licenses, certifications, training, demonstrated competencies, and relevant public safety communications experience.Why Fort Worth? Build a career with purpose in one of the nation's fastest-growing cities. Join a team committed to strengthening emergency communications, supporting first responders, and delivering critical services to the community. As Fort Worth continues to grow, you'll have the opportunity to grow with us, contribute your strengths, and help shape a forward-thinking emergency communications program built for the future.Whether you're taking your first step into 9-1-1 or bringing years of experience, your next chapter can start in Fort Worth.Minimum Qualifications for Public Safety Communicator I:Possess a high school diploma or high school equivalency certificate (GED)Pass a drug screeningPass an examination by a psychologist, licensed by the Texas State Board of Examiners of Psychologists or by a psychiatrist licensed by the Texas Medical BoardMust meet TCOLE & CJIS requirementsPublic Safety Communicator I job responsibilities:Responds to, prioritizes and facilitates emergency and non-emergency requests for public safety assistance; utilizing established procedures and guidelinesUtilizes E911/NG911 telephony, texting, video, alerting and TDD/TTY/RTT systems to communicate with the community, to include deaf and hearing-impaired individualsUtilizes computers, computer-aided dispatch systems (CAD), and other public safety technologies to process public safety requests and maintain situational awareness for public safety respondersAsks questions to interpret, analyze and resolve problems, provide information and make quick and/or emergent decisions, in the best interest of the public, fellow first responders, and the City, using limited, incomplete, or rapidly changing informationConducts structured interviews to obtain, verify, and assess critical information regarding the nature, location, and circumstances of an incident to determine appropriate response and resource needsDetermines, verifies, and documents caller and incident location information using available location technologies, mapping systems, and caller-provided informationProvides pre-arrival, lifesaving, and emergency instruction to the community and fellow first responders, during crisis or emergencyMaintains situational awareness and continuously updates incident information while simultaneously communicating with callers, providing instructions, documenting information, and utilizing multiple public safety systemsMaintains public safety communications operations during high-volume events, emergencies, disasters, and other critical incidentsMinimum Qualifications for Public Safety Communicator II:High school diploma/GEDPublic Safety Communicator I qualifications, plus:One (1) year of public safety call taking/dispatch experienceMust have successfully completed Police Dispatch training at time of job offerPublic Safety Communicator II job responsibilities:Performs the duties of a Public Safety Communicator I or II, as assigned, based on operational needs, demonstrated skill, training, and Department requirementsEvaluates incident information to determine appropriate priorities, responses, and resource needs; dispatches, assigns, and coordinates police personnel and resources using CAD, radio, mapping, and other public safety technologiesMaintains continuous communications with field personnel; monitors the status, location, and activity of assigned resources; and communicates critical information, changing conditions, emerging threats, and requests for additional assistance to support effective incident response and officer safetyMaintains situational awareness of multiple active incidents and public safety operations while monitoring radio traffic, CAD activity, telephone communications, and other information sourcesAccesses and disseminates authorized criminal justice, public safety, geographic, and incident-related information, including information obtained through TLETS, TCIC, NCIC, and other authorized systems, in accordance with applicable policies and security requirementsCoordinates communications and resources during critical incidents, high-risk events, emergencies, disasters, and other situations requiring an elevated public safety responseMaintains accurate, timely, and complete incident documentation and communicates clearly, calmly, and professionally with police personnel, public safety partners, other agencies, and members of the community.Minimum Qualifications for Public Safety Communicator III:High school diploma/GEDPublic Safety Communicator I + II qualifications, plus:Two (2) years of public safety dispatch experienceActive Texas Crime Information Center (TCIC) full access certificationCommunications Training Officer (CTO) certificationPublic Safety Communicator III job responsibilities:Perform Public Safety Communicator I, II, or III duties as assigned based on operational needs, training, qualifications, and Department requirementsPerforms TCIC, NCIC, and CJIS functions to obtain, verify, document, disseminate, and validate authorized criminal justice and public safety informationProcesses and maintains criminal justice and public safety records in compliance with applicable laws, policies, procedures, and security requirements, ensuring confidentiality, accuracy, and authorized accessCoordinates information, resources, notifications, and operational support during routine operations, critical incidents, emergencies, disasters, and major events.Preferred Qualifications for all Public Safety Communicator positions:Recently employed and working within an Emergency Communications Center (ECC)Three (3) years of ECC-centric experienceActive Texas Commission on Law Enforcement (TCOLE) Telecommunicator LicenseWorking Conditions and Physical DemandsDepending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, walking and repetitive motions.Sedentary Work – Depending on assignment, positions in this class typically exert up to 10 pounds of force occasionally, a