Account Partner Senior Director

Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Account Partner Senior Director is the strategic orchestrator of the account - combining the organizational rigor to manage complex, multi-year workstreams with the executive presence to align C-Suite and senior government stakeholders. This role leads growth across US Federal Civilian agencies (Labor, Treasury, DOI, DoE, GSA, and others) and US Tribal Nations, owning the customer relationship, driving successful delivery outcomes, and partnering closely with Sales to expand Salesforce's footprint. Beyond individual account ownership, this leader will coach the broader team on sales process discipline - forecasting rigor, deal progression, and executive-level client engagement - helping close current quota gaps and set up sustained bookings growth. Key Responsibilities Own the end-to-end client relationship for assigned Federal Civilian and Tribal Nations accounts, acting as the primary steward of program success, delivery health, and expansion strategy. Conduct unified "One Salesforce" account pursuits - aligning License Sales, Product, and Customer Success - to chart a clear path for digital and agentic transformation. Bridge the gap between a client's strategic aspirations and high-stakes execution, driving bookings, program revenue, and software consumption. Lead and shape Professional Services pursuits, proposals, and commercial constructs for complex, multi-million dollar engagements.Coach and mentor account teams on sales process discipline: forecasting accuracy, deal progression, and executive engagement standards. Navigate government delivery, funding, and procurement environments, including budget alignment and financial governance for Federal programs. Serve as an escalation point for at-risk engagements, partnering with delivery leadership to manage risk and protect client trust. Represent Salesforce Professional Services at the executive level with clients and internally. Minimum Qualifications Significant experience leading customer experience, digitization, or sales/service/marketing transformation programs - either as an internal leader or as an external consultant (Salesforce platform experience preferred). Experience selling and/or delivering Professional Services in a Salesforce or Global System Integrator-type environment. Deep experience working within U.S. Federal agencies and navigating government delivery, funding, and procurement processes; US Federal contracting experience required. Proven track record operating as a "player-coach" - able to command a boardroom, navigate complex environments, and convert strategic visions into multi-million dollar commercial mandates. Strong executive presence with demonstrated ability to influence C-suite and senior government stakeholders. Prior leadership experience within Professional Services sales. US citizenship required; active security clearance preferred or ability to obtain Must be local to the DC Metro area Ability to travel as needed to support client and executive engagements. Desired Skills Experience using AI tools like Gemini and Claude in the end to end sales cycle (e.g. account strategy research and prep, buyer intelligence, market competition analysis, pipeline identification, processing RFx) Why Salesforce Professional Services Our Public Sector PS practice is one of the fastest-growing areas at Salesforce - helping government agencies transform the way they serve citizens and deliver on their missions. You'll have access to the full Salesforce portfolio, a world-class delivery bench, and the opportunity to make a meaningful impact where it counts. Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $213,265 - $285,220 annually. There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $234,585 - $313,755 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. #J-18808-Ljbffr