REMOTE RCM Supervisor ll

RCM Supervisor II

The RCM Supervisor II is responsible for overseeing the end-to-end RCM activities of multiple office support teams to ensure optimal performance and efficiency. The RCM Supervisor II will lead the teams, ensuring that insurance verification, billing, collections, AR management, and customer service processes are effectively implemented and continuously improved. This role is responsible for direct management of two or more office support teams and functions in a supervisory capacity without direct account assignments, but with team support and coverage expectations during outages or within areas of need. The RCM Supervisor II role is responsible for overall performance, team and staff management, risk identification and communication with RCM and office leadership stakeholders.

Key responsibilities include supervising office-based end-to-end site-specific revenue cycle team(s), providing guidance and support to ensure performance meets departmental standards; interviewing, hiring, onboarding and training new-hires or transferred team members within pod-specific workflows and role-specific expectations; providing ongoing training and development to ensure team members are up-to-date on billing and coding procedures, compliance, payer requirements, and best practices; conducting bi-weekly huddles to review site scorecard/metrics, adjust workflows, and implement new strategic initiatives across roles; identifying gaps in team communication and addressing problem areas with innovative solutions to improve accountability and performance between team members and within the pod as a whole; performing quarterly reviews for direct reports with bidirectional performance feedback; providing feedback to RCM Manager or Director to support quarterly and annual performance reviews for all pod staff; preparing and presenting detailed reports on site-specific RCM KPIs, highlighting areas of concern and areas for improvement to RCM Manager or Director; developing and enforcing procedures for following up on outstanding claims and ensuring payment collection on overdue accounts; ensuring team is appropriately staffed in relation to volume-based staffing model per pod, and role alignment per team member is positively impacting RCM metrics; reviewing trends month-to-month to assist in setting departmental goals related to RCM metrics and providing input into strategic initiatives aimed at improving financial performance; continuously evaluating RCM processes to identify inefficiencies or areas for improvement; reporting any compliance concerns to RCM Manager or Director, and assisting with resolution of compliance issues or discrepancies, working closely with the compliance department as needed; acting as first point of contact for site leadership when account or patient questions arise, coordinating research with appropriate role-specific team member and reviewing outcomes with site leadership and/or direct manager.

Essential qualifications include prior experience in dental office workflows, revenue cycle functions to include scheduling, registration, insurance verification, fee schedules, claim submission, charging/coding requirements, insurance AR follow up and payment posting process; must be knowledgeable of reimbursement/compliance process and procedures with all payors; experience with practice management software systems, insurance portals, clearing houses, insurance guidelines, banking reconciliation software, proficient in intermediate PC skills (MS Office—strong excel skills). Strong interpersonal and organizational skills. Ability to work within a team setting and as an individual contributor. Excellent oral and written communication skills; responsible for quality work, meeting deadlines, and adherence to compliance and revenue cycle standard operating procedures; organized work habits, accuracy, and proven attention to detail with strong analytical skills; certified professional coder (CPC) or certified revenue cycle professional (CRCP) credentials preferred; ability to comply with all organization, state, and federal employment regulations and practices. Previous experience in team and personnel management preferred.

What we offer includes competitive salary and annual merit reviews; medical, dental, vision, life insurance; health savings account (HSA) with high deductible health plans (HDHP); PTO, sick time, paid holidays, paid parental leave; short- and long-term disability; 401(k) plan with company match; employee assistance program (EAP).