Customer Experience Specialist

Job Description

Job Description

We are looking for a Customer Experience Specialist to support a busy claims operation in Phoenix, Arizona. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, managing administrative work, and maintaining accurate records in a fast-paced environment. In this role, you will assist with claim-related documentation, respond to inbound inquiries, and provide dependable support to the broader claims team.

Responsibilities:
• Enter and update claim information in internal systems with a high degree of accuracy and consistency.
• Provide administrative support to the claims department by organizing files, preparing correspondence, and handling routine documentation.
• Answer calls from claimants and other contacts, deliver courteous service, and direct inquiries appropriately.
• Draft clear written communications, including letters and email responses, related to claim activity and follow-up needs.
• Review information carefully to identify missing details, discrepancies, or items requiring further attention.
• Use tools such as Word, Excel, email platforms, and multiple browser windows to complete daily tasks efficiently.
• Maintain an organized workspace and manage competing priorities while meeting deadlines and service expectations.