Incident/Crisis Management-Lead Analyst (Americas)

Incident & Crisis Management Support

Support the coordination and facilitation of response activities during operational disruption events

Assist with incident communications, stakeholder updates, and response tracking

Maintain and update incident management playbooks, procedures, and documentation

Participate in post-incident reviews and lessons-learned activities

Operational Resilience & Continuity Activities

Conduct and support Business Impact Analyses (BIA) and continuity assessments

Assist with maintaining and improving Business Continuity / BC-DR plans

Support resilience testing initiatives, including tabletop exercises and simulations

Contribute to ongoing framework enhancements and process improvements

Stakeholder Coordination

Partner with business, technology, risk, and compliance teams

Support cross-functional collaboration during exercises and incidents

Help ensure roles, responsibilities, and procedures remain clearly defined

Operational Readiness & Continuous Improvement

Support emergency notification tooling and data accuracy

Assist with reporting, metrics, and resilience program insights

Contribute to initiatives aimed at strengthening incident response maturity

Qualifications

The Requirements

4 - 7 years of experience in Operational Resilience, Business Continuity, Incident Management, or related disciplines

Experience supporting incident / crisis response activities within a matrix organization

Hands-on experience with BIA, BC/DR planning, or resilience testing

Familiarity with resilience frameworks, regulatory standards, or industry best practices (e.g., DORA, ISO 22301, NIST)

Preferred Experience

Experience within Financial Services, Insurance, or other regulated environments

Exposure to resilience / continuity platforms (e.g., Fusion Risk Management or similar tools)

Professional certifications (CBCP, MBCI, DRI, etc.) a plus

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation

The base salary compensation range being offered for this role is $82,000.00-$92,000.00 USD annually. This role is also eligible for an annual short-term incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
• Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans' eligibility requirements.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

EOE, including disability/vets

Job Info

• Job Identification 202601503
• Job Category Operations Management
• Locations 51 Lime Street, London, EC3M 7DQ, GB
• Job Schedule Full time