Front Desk Associate

South Georgia North Florida Eye Partners offers a variety of eye care services from detection and medical treatment of eye diseases and injuries to advanced procedures including Lasik and cataract surgeries. We also have an on-site Optical Shop that carries the latest in designer frames and sunglasses. We offer several locations including Tifton, Douglas and 2 locations in Valdosta Georgia. Position Overview The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information required for billing and collecting patient accounts. The Front Desk Associate performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office. The Front Desk Associate may answer multiple phone lines, schedule appointments, assist in processing medical records requests, enter patient demographic and insurance information, and accept patient payments. Responsibilities Displays high level of professionalism and gives superb customer service Obtains and reviews patient demographic and insurance information for accuracy Verifies insurance and collects copays, co-insurance, and outstanding balances Ensures all patient intake forms are signed and complete Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax Schedules appointments Processes medical record requests per policies and procedures Coordinates with Clinical Staff to ensure optimal patient experience Education High School Diploma or Equivalent Certificate Required Skills Minimum 2 years of experience in a medical office/health care setting Minimum 2 years of health care insurance experience Strong computer knowledge and skills with a minimum typing speed of 30 WPM Strong desire to assist others and provide excellent customer service Must be highly dependable and organized Outstanding interpersonal skills An impeccably clean, polished, professional image The ability to learn quickly, retain training, problem solve and think independently Preferred Skills Understanding of medical terminology Benefits Medical Dental Vision 401k w/ Match HSA/FSA Telemedicine Generous PTO Package Employee Discounts and Perks Employee Assistance Program Group Life/AD&D Short Term Disability Insurance Long Term Disability Insurance EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr