Client Services Account Coordinator, Spectrum Business

Client Services Account Coordinator

Looking for a role where your attention to detail and client support skills truly matter? As a Client Services Account Coordinator at Spectrum, you will provide dedicated post-sale support for our clientsensuring their accounts are accurately managed and maintained. Your work will drive smooth operations, resolve issues and strengthen client relationships, making a direct impact on Spectrum's reputation for excellence.

Responsibilities

How You Will Make an Impact

• Intake and process credits, debits, adjustments and disconnects, including researching and securing approvals as needed
• Conduct account research for quality control, ensuring customers are correctly categorized and grouped
• Assist with audits and respond to regulatory or tax requests to ensure compliance
• Maintain accurate documentation and reporting for all account adjustments and related activities
• Communicate with customers to resolve billing issues, conduct surveys and provide notifications about account changes
• Support contract management by ensuring contracts are properly scanned and attached to customer accounts
• Review aging reports, research account status, notify Client Services Managers of issues and perform collection activities as needed
• Remain up to date on service pricing, procedures, sales promotions and billing system codes through training
• Assist with RFPs, maintain Salesforce and billing system data and align parent/child accounts appropriately
• Use desktop tools efficiently to resolve client problems and prevent escalation

Working Conditions

• Office Environment
• Exposure to moderate noise levels
• 0% travel

Qualifications

What You Will Bring to Spectrum

Required Qualifications

Education

• High School Diploma or equivalent

Experience

• 2 + years of customer relationship management experience
• 2 + years of CSG or other billing system experience
• 2 + years of Salesforce.com experience

Skills

• Read, write, speak and understand English
• Establish rapport and build trust with customers
• Skill in meeting deadlines and prioritizing tasks
• Ability to step into leadership roles when needed to support customer relationships
• Strong organizational and independent work skills with minimal guidance
• Problem-solving abilities for moderate to complex issues
• Proficiency in Word, Excel, PowerPoint and Outlook
• Understanding of documents supporting carrier sales initiatives
• Knowledge of telecommunications industry, fiber processes and procedures

Preferred Qualifications

Education

• College coursework in accounting or related field