Shift Leader at Firehouse Subs - Badger Restaurant Group, LLC - Wisconsin Menomonee Falls, WI

Firehouse Subs is not an ordinary sub shop. We are a fast-casual restaurant chain founded by real firefighters with a passion for serving hearty, flavorful food with genuine hospitality. We are hiring Part-time and Full-time Shift Leaders / Shift Managers for both day and night shifts as we expand into Wisconsin. This role is a great fit for someone with experience as a shift lead, team leader, restaurant manager, kitchen manager, or assistant/general manager who enjoys leading people, running strong shifts, and delivering excellent guest service. Your main responsibilities are: Maintain proper appearance and set the tone for a professional, positive shift Lead by example with a friendly attitude and strong customer service Greet all customers with our “Welcome to Firehouse!” greeting and ensure a great guest experience Coach and support team members throughout the shift (training, feedback, and accountability) Maintain superior knowledge of our menu and products and help the team do the same Help manage shift execution: prep, service flow, task prioritization, and team communication Maintain cleanliness of the restaurant using daily, weekly, and monthly cleaning checklists Communicate with teammates in a professional, fun, and positive attitude Support food preparation as directed by management staff, and ensure food safety standards are followed consistently Benefits that Firehouse Subs Crew Members enjoy: No grease, grills, or headsets Easy hours: no early mornings or late nights Industry competitive wages Rewarding and fast-paced team environment Reliable schedules Training and development Excellent long-term growth opportunity Prior experience (helpful, not required): Shift leader, team leader, key holder, or supervisor experience Experience in restaurant management or kitchen management (fast casual, fast food, or food service) Experience coaching and developing team members during busy shifts REQUIREMENTS Top-notch customer service skills Friendly, outgoing personality Honest and motivated to get the job done well Previous restaurant/hospitality experience not required Ability to lead a shift with professionalism, urgency, and attention to detail About Firehouse Subs: Firehouse Subs is a fast-casual restaurant chain that specializes in hot subs, made right. We serve large portions of premium meats and cheeses, steamed hot and placed atop fresh produce on a toasted sub roll. Each restaurant offers a family-oriented dining atmosphere, complete with an authentic firefighter theme that celebrates local firefighting history, as well as the founding family's 200 years of firefighting service. Job Types: Full-time, Part-time Work Location: In person #J-18808-Ljbffr Ellenco Estágios e Treinamentos