Operations Manager

Operations ManagerJohnson Health Tech is one of the world's largest and fastest-growing fitness equipment manufacturers, delivering innovative solutions that help people live healthier lives. Through our award-winning portfolio of commercial and residential brands, we serve customers in more than 60 countries worldwide.The Operations Manager is a hands-on operational leader responsible for building and managing SyncLync's U.S. business infrastructure and maintaining high standards for product quality and customer satisfaction. The position coordinates setup of CRM, SAP/ERP workflows, and an online provider ordering portal, while overseeing customer operations, inventory, logistics, compliance documentation, and audit readiness. The Manager supervises assigned Customer Care and Quality/Operations staff and collaborates with the President, JHT IT, Finance, Supply Chain, Quality, Sales, and external partners to improve service delivery and operational efficiency.ResponsibilitiesBusiness Systems Implementation and IntegrationOperational LeadershipInventory and LogisticsQuality Control, Compliance, and AuditsCustomer Engagement and Service ExcellenceTeam Management and DevelopmentProduct and Service Development SupportStrategic Planning and ReportingMarginal Job FunctionsRequirementsBachelor's degree in business, operations, supply chain, information systems, healthcare administration, or a related discipline preferred; equivalent experience considered.Business, quality, or project management training preferred.5+ years of experience in operations, customer care, supply chain, or business systems implementation, including professional experience in the hearing care industry (required).Hands-on experience implementing or improving CRM, ERP (SAP preferred), and/or B2B online ordering workflows.Experience supervising teams, monitoring quality processes, and improving operational performance.Working knowledge of hearing aid products, hearing care provider workflows, and the hearing healthcare market required; familiarity with audiometric equipment preferred.Strong analytical, project management, quality assurance, and process documentation skills.Proficiency with Microsoft Office, CRM/ERP systems, and operational reporting.Strong written and verbal communications, including coordination with global and cross-functional teams.Travel Requirements:A valid driver's license is required for travelPosition will be subjected to pre-employment and annual motor vehicle record (MVR) checks. Must be able to successfully pass MVR checks to drive on behalf of the company.This position will be required to travel up to 15% of the time.Physical Requirements & Work EnvironmentWhile performing the duties of this job, the employee is regularly required to sit for extended periods, use hands and fingers to operate a computer keyboard, mouse, phone, and other standard office equipment. Will be required to communicate both verbally and in writing, view a computer monitor, and perform tasks requiring close vision with the ability to adjust focus. The employee is occasionally required to stand, walk, reach, bend, stoop, kneel, or crouch to access files, supplies, or other office equipment. The employee must occasionally lift, carry, push, or pull materials weighing up to 20 pounds. Repetitive hand, wrist, and finger motion is required for keyboarding and other clerical tasks.This position will require working on-site. The employee must be able to maintain concentration in a variety of work environments and sustain attention to detail while managing multiple priorities. The position requires the ability to reason, analyze information, and make sound decisions promptly. The employee must also be capable of working both independently and collaboratively, interacting professionally with colleagues, leadership, and external partners.Dependent care arrangements during scheduled work hours. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.Benefits & PerksMedical, dental, and vision insuranceCompany-paid life insurance and AD&D coverage401(k) retirement savings planPaid time off (PTO)FSA and HSA optionsEmployee product discounts, wellness resources, and employee assistance programsEqual Opportunity Employer, including Protected Veterans and Individuals with Disabilities.