Guest Experience Lead

Guest Experience LeaderFlexible scheduling with a side of always feeling valued. A job at McDonald's offers a job combo that fits YOU.PERKS & BENEFITS:Competitive pay between $20.00 - $22.73Employee discounts and free mealsPaid sick leave and/or paid time offTuition reimbursement and/or educational assistanceTraining and advancement opportunitiesWeekly direct deposit401k planMedical, dental, and vision benefitsAnd much, much more!This role is vital to the guest experience because you'll:Lead the experience: Check in with guests and make sure they are enjoying themselvesBe the solution: Handle guest concerns and provide resolve to their satisfactionUnderstand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environmentBe in the know: Offer expert insight into promotions and benefits of utilizing the McDonald's App, Mobile Order & Pay featuresTo be successful in this position, you'll need:A humble and hospitable demeanor;Passion for helping and serving others (customers and fellow team members);A desire to learn and grow; andThe ability to communicate effectively and anticipate customer needsAdditional responsibilities include: cash handling, resolving service or order concerns, maintaining food safety standards, organizing and stocking inventory, interacting with families and children, including at PlayPlace, McTeacher's Nights, birthday parties, and other events, working with sensitive customer data, collaborating closely with staff, including minors, to ensure efficient communication and coordination between all areas of the business.So, what's your job combo?Equal Employment Opportunity and Our Value of InclusionMcDonald's is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. In accordance with applicable laws, McDonald's provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. Additionally, McDonald's provides reasonable accommodations for qualified applicants and candidates with disabilities. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact View email address on click.appcast.io job posting contains general information about working in this restaurant. This job posting is not a complete description of all duties of the job. People who work in this restaurant perform several different tasks every shift and this posting does not list every essential function of the job.McDonald's of California will consider qualified applicants with a criminal history pursuant to Los Angeles Fair Chance Initiative for Hiring, Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.