Senior Service Technician

Job Description

Job Description

As a Senior Service Technician at New England Air Systems, you’ll be the go-to expert for maintaining, troubleshooting, and servicing commercial and industrial HVAC and refrigeration systems. Your role is critical in keeping our clients' mechanical systems running efficiently —from routine preventative maintenance to emergency response situations.

This position calls for deep technical experience and independent problem-solving. You will work on a wide range of equipment, including rack refrigeration systems and process cooling systems, applying your knowledge of electrical systems and heating equipment. You will also be expected to interpret engineering drawings, understand and apply local/federal codes, and document your work with precision and timeliness.

In addition to your technical responsibilities, you'll serve as a mentor to service apprentices, helping train the next generation of HVAC professionals. You will communicate directly with clients, represent the company professionally, and ensure our high standards for service and safety are upheld at every job site.

This is a role for a seasoned technician who will lead the team working to serve customers in Vermont and West Lebanon, New Hampshire area and someone who thrives in a fast-paced, field-based environment, values quality and enjoys being a problem-solver for complex mechanical challenges.

In this role, you will be responsible for

• Perform Preventative and Emergency HVAC/R Service - Maintain and repair commercial/industrial HVAC and refrigeration systems—including rack systems—to prevent downtime and ensure performance.
• Troubleshoot and Diagnose System Issues - Apply advanced troubleshooting techniques to identify mechanical, electrical, or control-related problems and implement effective solutions.
• Interpret and Work from Technical Documentation - Read and apply blueprints, engineering drawings, and technical manuals to guide accurate repairs and installations.
• Apply Code Compliance and Safety Standards - Ensure all work complies with relevant codes and regulations and follow company safety policies.
• Maintain Accurate Documentation - Complete work orders, preventive maintenance reports, start-up forms, and timecards with precision and timeliness daily.
• Support and Train Apprentices - Provide on-the-job training and mentorship to less experienced technicians to build team strength and skill depth.
• Communicate with Dispatch and Clients - Maintain clear, professional communication with the dispatcher and directly with customers regarding job status, findings, and recommendations.
• Inspect System Integrity - Conduct thorough inspections of equipment and installations, ensuring functionality, safety, and reliability.
• Stay Current with Industry Knowledge - Continuously expand your HVAC knowledge through company-sponsored training, staying up-to-date on tools, technology, and best practices.

Physical Requirements

• Ability to lift and/or carry up to 75 lbs occasionally and 50 lbs repetitively.
• Ability to bend, twist, reach and stand for extended periods of time.
• Shall always follow company safety policies, by wearing the proper PPE for each job task as required by VOSHA, OSHA, and NIOSH guidelines.
• The ability to climb and work from up to a 40-foot ladder.
• Able to work in various weather conditions.

The team you will be joining:

Our Service Team is a skilled group of employees that thrives on solving challenges and keeping systems running smoothly. With deep technical expertise and a commitment to excellence, this team handles everything from routine maintenance to urgent repairs, ensuring that clients HVAC systems stay up and running. They are known for their professionalism, dedication, and adaptability, working closely with customers and other departments to deliver exceptional service. As a member of the Service Team, you will be part of a collaborative and self-motivated group dedicated to finding solutions and making a real impact.

Who we are looking for:

We are looking for an experienced Senior Service Technician who takes pride in doing the job right the first time. You are a dependable, technically skilled professional with deep experience in HVAC and refrigeration systems—and you don’t just fix problems, you solve them with confidence, clarity, and care.

You are the person others go to when things get complicated. Whether it’s figuring out what is wrong with a system that isn’t starting, making sure the maintenance on equipment gets completed timely or mentoring a new apprentice, you bring expertise, calm under pressure demeanor, and a commitment to excellence. You know how to manage your time efficiently in the field, document your work with accuracy, and communicate clearly with customers, dispatch, and your team.

If you're motivated by technical challenges, value safety and professionalism, and enjoy working in a fast-paced environment where your knowledge truly makes a difference, you will feel right at home here.

Qualifications

• At least ten years related experience required.
• OSHA 10 or OSHA 30
• Universal EPA certification
• Vermont Type S electrical license
• VT and/or NH Natural gas certification
• VT and/or NH LP gas certification
• NH and/or VT NORA Silver oil certification
• Valid driver’s license

Who we are

New England Air Systems is proud to serve as the industry leader in comprehensive mechanical systems throughout Vermont, New Hampshire, and upstate New York. We design, build, install, maintain, and service HVAC, refrigeration, and plumbing systems for commercial, industrial, and institutional clients. With a legacy of living our values since 1972, we are committed to customer relationships and building systems that last.

We believe that great work starts with great people. That’s why we foster a culture built on collaboration, growth, and excellence. As one of Vermont’s top employers, we invest in our team through ongoing training and advancement opportunities—ensuring that you are not just doing a job but building a career that lasts a lifetime.

Benefits

The base hourly range for this role is $42.00 to $55.00 per hour. We determine final compensation based on discussions with applicants and their experience in similar roles.

• A competitive salary
• Medical Insurance with a Health Reimbursement Account
• Dental Insurance
• Vision Insurance
• Short-Term and Long-Term Disability Insurance
• Life Insurance for employees and their dependents
• 401(k) Plan with Company Match
• Flexible Spending Accounts and Dependent Care Accounts
• Paid Holidays
• Paid Vacation
• Paid Parental Leave
• Company-Provided Uniforms for Field Employees
• Company-Supplied Power Tools and Equipment
• Company-Provided Van
• Company-Provided iPhone and iPad