Music Streaming Platform Customer Specialist with Turkish and English (Remote in Bulgaria)

What You'll Do (Non-Voice Support Only) Provide email and chat support (no phone calls!) to Spotify users Answer common "how-to" and FAQ-type questions Assist with account management and payment-related issues Guide users through troubleshooting steps with patience and clarity Qualifications Excellent Turkish (C1) and English (C1) Valid EU work permit Prior customer service experience is a plus Strong written communication and problem-solving skills A team player with a positive, can-do attitude Comfortable explaining complex topics in a clear, simple manner Benefits Permanent contract with long-term job security Fully remote training and work from anywhere in Bulgaria Additional health and life insurance 21 days of paid annual leave Food vouchers and Multisport card (partially covered) Performance bonuses World-class training and career growth opportunities Digital HR services and 24/7 psychological support Fully digital onboarding and contract signing Recognition and referral programs Engaging employee events and wellness initiatives Learning platforms and certification support Exposure to global business and an inclusive, multicultural environment #J-18808-Ljbffr Cortes 23