Customer Service Associate

Shape the flow of business with Vortex Doors At Vortex Doors, we keep facilities moving. As a Senior Commercial and Industrial Door Service Specialist, you’ll spend your days solving mechanical puzzles, restoring safety, and elevating customer trust across a wide range of doors, docks, and access systems. You bring 3+ years of industry experience and a passion for precision; we provide the variety, support, and training to keep you growing. A day in the field You pick up your Vortex-provided service vehicle, review digital work orders, and head to your first stop—a warehouse dock with a sectional door out of alignment. You diagnose the issue, replace hardware, verify code compliance, and document the repair. Midday, you’re configuring closers and low-voltage access controls at a retail storefront. In the afternoon, you advise a property manager on cost-effective options for broken springs and worn hinges, wrap up with a thorough quality check, and finalize your notes. Tomorrow might bring automatic doors, hollow metal frames, or storefront glazing—no two days are the same. What you’ll handle Install, service, and troubleshoot a wide range of commercial doors, dock equipment, and related hardware using the right tools and methods. Track down root causes for issues like failed springs, hinges, locks, and electrical components; training available if you want to add welding to your toolkit. Set up locks, handles, closers, low-voltage, and access control devices with accuracy. Verify that every installation meets applicable safety requirements and building codes. Deliver outstanding customer service—explain findings, outline options, and recommend cost-effective solutions. Maintain precise records of visits, repairs, installations, and required reports. Perform final quality checks to ensure work meets Vortex’s unsurpassed standards. Why Vortex Hiring Bonus up to $5,000 with commercial or industrial door experience required. Industry-best training in our state-of-the‑art facility: commercial and retail door openings, hardware, storefront glazing, and automatic doors. Clear pathways for advancement with multiple career levels. Ongoing learning on manual doors and dock equipment for industrial applications, plus opportunities for industry certifications. Hands‑on training for hollow metal doors, frames, and hardware. Strong safety culture, positive work environment, and recognition programs. Competitive pay, health benefits, 401(k) match, eight paid holidays, and vacation/sick program. Company‑provided uniform, tools, and an annual boot allowance. Company vehicle for customer service calls. What you bring High school diploma or equivalent. 3+ years of commercial door service experience with knowledge of door types, brands, and hardware. Skilled with hand and power tools; able to read a tape measure accurately and perform fraction-based math. Working understanding of safety regulations and consistent adherence to safety protocols. Mechanical and technical aptitude; computer literacy for service documentation. Physically capable of lifting 50+ lbs, climbing ladders up to 20’, kneeling for extended periods, and operating power tools for sustained tasks. Strong communication and interpersonal skills; persuasive when guiding customers to the right solution. Resourceful problem solver who thrives in a fast‑paced, results‑oriented environment. Reliable and self‑motivated with sharp attention to detail and quality craftsmanship. Work conditions Full‑time scheduling within 7:00 AM – 5:30 PM, Monday–Friday; some overtime and on‑call work as needed. Continuous training as your career grows with Vortex. Fast‑paced, results‑driven atmosphere. Valid driver license and ability to operate a company vehicle. Must pass Drug test, Background check and Motor Vehicle check Vortex Doors is America’s most customer‑centric commercial and industrial door repair company—and we’d love to have you on the team. #J-18808-Ljbffr