COMMUNITY IMPACT OPERATIONS COORDINATOR

Job Description

Job Description

Description:

Food Bank of the Southern Tier
Elmira, NY | Hybrid (minimum two days/week onsite) | $27.00–$29.12/hour (based on experience)
Full-time (35 hours/week) | Non-Exempt

Help Build Stronger Programs Across the Southern Tier

The Food Bank of the Southern Tier is seeking a Community Impact Operations Coordinator to support the successful administration and delivery of Community Impact programs throughout our six-county service area.

This position combines community partnership management with operational coordination, compliance support, partner onboarding, training, and process improvement. The successful candidate will serve as a key resource for program and agency partners while helping to ensure that Community Impact programs operate consistently, efficiently, and effectively.

This is an excellent opportunity for someone who enjoys both relationship-building and operational coordination and wants to help strengthen the systems that support community programs throughout the Southern Tier.

If you enjoy building relationships, improving processes, coordinating projects, and helping organizations maximize their impact, we'd love to hear from you.

This role requires regular travel throughout Chemung County, occasional travel elsewhere within the Food Bank's six-county service area, and a minimum of two onsite days per week at the Food Bank office in Elmira.

What You'll Do

Partner & Program Support

· Serve as the primary contact for an assigned portfolio of agency and program partners in Chemung County.

· Build strong relationships with community organizations and stakeholders.

· Provide technical assistance, training, and ongoing support to partners.

· Conduct compliance and partner site visits.

· Help partners navigate Food Bank programs, requirements, and available resources.

· Support the implementation and administration of Community Impact programs.

Operations & Compliance

· Coordinate department-wide operational processes that support consistent program administration.

· Manage and track site visit schedules, documentation, and follow-up activities.

· Support corrective action processes and compliance activities.

· Assist with audit preparation, reporting, and documentation.

· Identify opportunities to improve efficiency, consistency, and partner experience.

· Develop and maintain operational resources, workflows, forms, and standard operating procedures.

Training & Partner Onboarding

· Coordinate onboarding for new agency and program partners.

· Develop and facilitate partner trainings and orientation sessions.

· Manage partner office hours and operational support activities.

· Maintain training materials, schedules, and partner resources.

Community Collaboration

· Facilitate coalition meetings and collaborative partner discussions.

· Represent the Food Bank at community meetings, events, and partner activities.

· Promote community engagement and strengthen local partnerships.

· Support cross-departmental initiatives and organizational priorities.

Who You Are

· A highly organized professional who enjoys balancing relationship-building with operational excellence.

· Comfortable coordinating multiple projects, deadlines, and priorities in a fast-paced environment.

· Detail-oriented and committed to producing accurate, high-quality work.

· A collaborative problem-solver who enjoys improving systems and processes.

· An effective communicator who can facilitate meetings, trainings, and discussions with diverse audiences.

· Passionate about supporting community organizations and expanding access to food resources.

Why You'll Love Working at FBST

At FBST, we prioritize work-life balance while fostering a supportive, mission-driven culture.

Compensation & Work Environment

· Competitive pay: $27.00-$29.12 per hour (approximately $49,500–$53,000 annually based on a 35-hour workweek), based on experience and qualifications.

· Hybrid work environment with a minimum of two onsite days per week

· Full-time schedule of 35 hours per week

· Monday-Thursday: 8:00 a.m. to 4:00 p.m.

· Friday: 8:00 a.m. to 1:00 p.m.

Time Off & Benefits

· 10 days PTO to start, increasing to 15 days after one year

· 13-17 paid holidays annually

· Medical, dental, and vision insurance

· Life, short-term disability, and long-term disability insurance

· Employee Assistance Program and wellness resources

· Flexible Spending Account and Health Savings Account options

· Supplemental insurance options

· Employee discounts through My Better Benefits

Retirement

· 403(b) retirement plan with a 6% employer contribution

Meaningful Work

· Help strengthen Community Impact programs by improving operations, supporting partners, and expanding equitable access to food throughout the Southern Tier.

Qualifications

• Associate's degree in human services, social work, nonprofit management, public administration, communications, or a related field preferred; an equivalent combination of education and relevant experience is also acceptable.
• Minimum of two (2) years of experience in nonprofit, human services, social services, operations compliance, program administration, customer service, or community-facing roles. 
• Experience coordinating administrative processes, compliance activities, audits, or operational workflows strongly preferred. 
• Strong organizational, project-management, problem-solving, and communication skills.
• Experience developing procedures, training materials, or operational documentation preferred. 
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and Teams. 
• Experience with CRM, database, or program management systems such as Foundant,  Primarius, or similar platforms preferred. 
• Valid driver's license and driving record acceptable to the Food Bank's insurance carrier.
• ServSafe® certification required within 90 days of hire (training provided at the Food Bank’s expense).

Looking for More Details?

The summary below provides additional information about the scope of this position. The complete job description is available on our Careers page.

Job Summary

The Community Impact Operations Coordinator supports the Food Bank's mission by serving as the primary relationship manager for an assigned portfolio of Community Impact programs, agency partners, program partners, and community partnerships within designated counties while providing department-wide operational coordination and administrative support for Community Impact programs. This position coordinates and administers partner onboarding, training, technical assistance, compliance activities, site visit administration, operational processes, and other department-wide operational responsibilities that strengthen partner capacity, promote consistency, and support the effective delivery of Community Impact programs and services throughout the Food Bank's six-county service area.

The position requires exceptional relationship-building, communication, organization, coordination, project-management, and attention-to-detail skills, along with the ability to thrive in a fast-paced, high-volume, high-expectation environment where priorities frequently shift in response to community needs, operational demands, and organizational initiatives. The successful candidate must effectively manage multiple competing priorities, coordinate multiple operational processes, adapt quickly to change, maintain exceptional attention to detail, consistently produce accurate, high-quality work, and collaborate effectively across departments to advance the Food Bank's mission and strategic priorities.

Primary Areas of Responsibility

• Community Program & Partner Management
• Community Collaboration & Engagement
• Program Operations, Compliance & Partner Administration
• Department Operations & Program Coordination
• Operational Support & Training Coordination 

Ready to Make an Impact?

Join us in building and sustaining hunger-free communities throughout the Southern Tier.

Visit foodbankst.org/careers to learn more about our mission, review the complete position description, and apply today with your resume and cover letter.

Our Hiring Process

· Applications will be reviewed regularly until the position is filled.

· Qualified candidates will be invited for a phone screening followed by in-person interviews (2-5 interviewers).

· Start date is approximately two weeks after acceptance and contingent upon successful completion of a background

check.

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