Service Writer
Richardson Bike Mart
Job Description
Job Description
About This Role
Join the team at Bike Mart, where our Service Writers are the first point of contact for customers entering our service department.
Responsibilities include welcoming customers, performing thorough inspections of their bikes, gathering essential information about their riding habits, and recommending necessary services.
We also look to our Service Writers to complete simple repairs while customers wait.
What You'll DoProvide top-notch customer service by greeting and engaging with clients
Conduct thorough Bike Mart Multi Point Inspections on all bikes brought in for service
Collect essential information from customers, including details about their bikes and riding habits
Efficiently enter customer data into our Point of Sale system
Schedule repairs and maintenance tasks as needed
Answer phone calls and respond to customer inquiries in a timely manner
Perform basic repairs to keep customers riding safely and efficiently
RequirementsService Writers should have the following-
Excellent communication skills and great attention to detail
Ability to think on their feet in fast-paced environments
Sales skills and the ability to upsell and cross-sell products and services
Working knowledge of bicycles and their maintenance
Customer service skills and a passion for delivering top-notch experiences
BenefitsA competitive benefits package including store discount and flexible scheduling is available to all associates.
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