Mountain Rental & Repair Manager

Job Description

Job Description

Mountain Rental & Repair Manager Are you a strong leader who loves mountain sports, great gear, and creating exceptional guest experiences? Do you enjoy building teams, improving operations, and helping guests get the most out of their time on the mountain? If you’re ready to combine your operational expertise with your passion for skiing, snowboarding, and outdoor recreation, Alyeska Resort is the place for you!

We’re looking for an experienced Rental Manager to lead our rental operations in Girdwood, Alaska.

As the Rental Manager , you’ll oversee all aspects of Alyeska Resort’s rental operation, ensuring our guests have access to high-quality equipment, knowledgeable employees, and an efficient rental experience. You’ll lead and develop the Rental team while managing equipment, inventory, budgets, and operational processes. 

Your responsibilities will include:

• Recruit, hire, train, and lead a knowledgeable and guest-focused Rental team.
• Create a positive, supportive team environment rooted in strong communication, product knowledge, and a shared passion for the mountain.
• Ensure employees receive the training and certifications needed to safely and confidently assist guests.
• Oversee rental equipment inventory, purchasing, documentation, and equipment rotation.
• Develop and maintain a yearly demo fleet based on guest preferences and industry trends.
• Maintain manufacturer binding certifications and stay current on technical developments within the ski and snowboard industry.
• Continuously improve the rental experience by streamlining processes, developing employees, and creating an efficient and welcoming environment.
• Develop and manage the department budget, monitor expenses, and track purchasing.
• Use operational efficiency and guest Net Promoter Score (NPS) data to evaluate performance and identify opportunities for improvement.
• Partner with the Pro Shop, Guest Services, Mountain Sports School, and Mountain Operations to create a seamless experience for guests.
• Collaborate with the Mountain General Manager on rental and repair pricing, programs, and operational strategy. JD_Rental Manager

✅ Medical, Dental & Vision Insurance for regular full-time employees

✅ Paid Holidays & Paid Time Off

✅ Free Season Pass for employees and qualified dependents

✅ Roth 401(k) & 401(k) Retirement Savings Plan

✅ Discounts on rooms at The Hotel Alyeska and affiliate hotels

✅ Discounts at Alyeska restaurants, shops & Nordic Spa 

• Proven experience in rental operations management or a similar role within hospitality or outdoor recreation .
• Strong leadership and team management skills.
• Knowledge of ski and snowboard equipment and current industry trends.
• Ability to build a high-level guest experience culture.
• Excellent communication and interpersonal skills.
• Experience with budgeting, expense management, and financial analysis.
• Strong organizational skills with the ability to adapt to changing priorities.
• Ability to lead effectively in a fast-paced, high-volume environment.
• Must be at least 18 years old. 

Lead an active, guest-facing operation where the pace changes with mountain conditions and business levels.

Work closely with employees, guests, vendors, and leaders throughout Mountain Operations.

Work a flexible schedule that may include extended hours, nights, weekends, holidays, and peak operating periods.

Be on your feet for extended periods and regularly move throughout the rental operation.

Ability to lift up to 25 pounds and bend, stoop, walk, push, or pull equipment as needed. 

Alyeska Resort is nestled in the mountains of Girdwood, Alaska , just 45 minutes south of Anchorage. With a 299-room resort, Nordic Spa, and Ski Area, Alyeska combines big-mountain adventure with the close-knit community of Girdwood.

Our Rental team plays an important role in connecting guests with the mountain. Whether helping a first-time skier find the right setup or getting an experienced rider equipped for another day of exploring Alyeska, this team helps create experiences that keep guests coming back.

If you’re ready to lead a talented team, optimize rental operations, and help guests get the most out of their time on the mountain, apply today and Live the Adventure!

Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace.