Program Manager (II)

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Job Title: Program Manager (II) Location: San Bruno, CA Duration: 8+ Months Job Description: As a Program Manager, you independently manage the full lifecycle of programs which may reach beyond your immediate team. You drive, organize, and manage program activities that drive business outcomes while developing systems to proactively identify improvements and drive future optimizations including change management and performance metrics. You define and address undefined cross-functional challenges independently using program management methodologies to monitor and manage programs and stakeholders. You use independent judgment to adjust programs effectively while navigating changing circumstances. You understand and manage the expectations of cross-functional stakeholders. You have proficient knowledge of the domain of your program. Responsibilities include:

• Independently author program charter that addresses scope, timeline, OKRs, resourcing and risks/dependencies of an advanced program. Create project plans that break down a project into discrete phases, include risks/dependencies and provide visibility into program constraints.
• Effectively build trusted relationships with program stakeholders to enable effective decision making. Optimize program team roles and responsibilities. Manage program escalations in close collaboration with program stakeholders.
• Design and deliver predictable program communication plans in collaboration with program stakeholders, targeted by stakeholder type. Represent the program team across a wide range of touchpoints.
• Execute change management requirements that are identified by program stakeholders. Develop change management rollout plans including impact analysis in close collaboration with program stakeholders. Monitor progress of change management rollout and resolve misalignments.
• Independently determine and collect data required to execute and govern programs effectively. Independently maintain project trackers and status reports. Identify and execute on program tasks, including proactively managing dependencies, while incorporating Product Excellence values, Product Inclusion, and brand trust and reputation. Define program governance structure by determining effective management of mitigations, postmortems, and escalations. drive effective program team meetings.
• Determine program phasing and metrics that effectively drive continuous improvement including Resource Stewardship in close collaboration with program stakeholders. Establish regular checkpoints to deliver and assess improvement metrics. Provide transparency into and rationale for program pivots.