7th District IT Infrastructure Engineer

Job Description

The Seventh Judicial District is hiring a full-time IT Infrastructure Engineer.
This position will provide technical and customer service support for district courtroom and office workstations, mobile devices, network infrastructure, AV infrastructure and district production servers both remotely and on-site. Work includes hardware and software installations, upgrades, and support. Identify, troubleshoot, and correct problems with hardware, software, and components as well as review, prioritize, and promptly respond to service desk tickets regarding technical issues and problems, answer user questions, and train users in the use of applications and computer equipment. Provide courtroom AV support as necessary or as assigned. Track, document, organize, locate and inventory IT assets per Branch financial policies. Work-based travel is required to perform these duties in some cases.

Example of duties:

(Any one position may not include all of the duties listed, nor do the examples cover all the duties which may be performed)

• Analyze, troubleshoot, and resolve IT Service Desk tickets, AV systems, telephone calls, and support request emails while maintaining a high standard of customer service; on-site support with significant travel commitments.


• Install, maintain, upgrade, configure, monitor, patch, and secure District IT equipment.

• Consult and collaborate with local, district, state, and other court customers on technology innovation and improvement projects.

• Provide personalized training on courtroom and office technology hardware, software, and AV systems, both in person and remotely.


• Deploy, manage, and inventory standard workstations, software applications, storage and backup systems, and server configurations; create documentation and manage identity and access.


• Track, document, organize, locate, and inventory IT assets per Branch financial policies.

Typical Qualifications:

Minimum Qualification :

• Valid Driver's license and reliable transportation as travel to Seventh District locations is required
• High School Diploma required; a 2-year college degree in a technology-related field is preferred.
• Minimum of 5 years of IT experience.
• Knowledge of network troubleshooting, hardware and software troubleshooting, and ticketing system experience; strong customer service skills required.

Preferred Qualifications, Knowledge, Skills, and Abilities:

• Scripting and task automation skills.
• Intermediate computer networking concepts.
• Excellent customer service skills.
• Cybersecurity training or awareness.
• Experience with centralized computer management tools (e.g., SCCM).
• IT industry recognized credentials or certifications.

Logistics:

Work will be performed throughout the Seventh Judicial District and travel to court locations will be required. Work will be conducted remotely and on-site, as business needs require. When working remotely, access to reliable internet connection is required. Typical hours for this position are 8:00 a.m. - 4:30 p.m., Monday-Friday.

Supplemental Information:

• Successful candidate will be required to pass a criminal background check.
• Current judicial branch employees must have satisfactory performance and no documented disciplinary action in the preceding 6 months.
• This position will remain open until filled.

About Us

Why Work for Us?

Minnesota Judicial Branch employees consistently express pride in their public service and in the quality of programs and services provided to customers, as well as appreciation for the teamwork and collaboration that is promoted within the MJB. We celebrate and are committed to the principles of diversity and inclusion, and actively seek and value diversity in professional background and cultural characteristics. We are intentional and mindful about the organizational culture we are building, seeking broad-minded individuals with robust capabilities who value supporting one another's growth.


Employee Benefits

The Minnesota Judicial Branch cares about and invests in you as an employee. Because of that, we offer affordable yet competitive benefits to support you and your family's wellbeing. Our comprehensive benefits package for eligible employees includes health and wellness benefits, enhanced fertility benefits, short- and long-term disability, pension, paid parental leave, tuition reimbursement, and more. Learn more at Employee Benefits - Careers at the Minnesota Judicial Branch Careers. Minnesota Judicial Branch employees may also be eligible for the Public Service Loan Forgiveness program. This federal program allows qualified individuals to have their loans forgiven after meeting certain requirements working in public service. You can learn more about this program from the Minnesota Office of Higher Education and the office of Federal Student Aid.

Equal Employment Opportunity

It is the policy of the Minnesota Judicial Branch that all decisions regarding employment are made without discrimination on the basis of disability. Please let us know if you need a reasonable accommodation for a disability to participate in the employee selection process by contacting Human Resources at View email address on click.appcast.io. The Minnesota Judicial Branch is an Equal Opportunity Employer. It is the policy of the Minnesota Judicial Branch that all decisions regarding recruitment, hiring, promotions, and other terms and conditions of employment be made without discrimination on the grounds of race, color, creed, religion, national origin, gender, marital status, status with regard to public assistance, membership or activity in a local human rights commission, disability, sexual orientation, or age. We value and encourage applicants from diverse backgrounds.

Internal Applicants


If you are a current employee of the Minnesota Judicial Branch, please apply to open positions conveniently through your Oracle account by visiting Opportunity Marketplace - Browse Opportunities.