Mitigation Coordinator

Join a winning team of innovative thinkers, seasoned mortgage professionals, and financial experts. Build your career at Planet—recognized as a Top Mortgage Employer by National Mortgage Professional. Job Summary The

Mitigation Coordinator - Bilingual

follows established guidelines to manage a portfolio of defaulted loans and mitigates losses by negotiating with our borrowers, investors, and realtors to develop and implement appropriate solutions to avoid foreclosure. Determine strategies for resolution on severely delinquent loans. Utilize property evaluation skills to make recommendations to management for negotiated pay-offs, and charge-offs. Resolves title issues on properties listed for sale and deeds for lieu of foreclosure. As a bilingual representative, this position handles inquiries and interactions in the customer’s preferred language. Essential Duties and Responsibilities Contacts mortgagors and others as appropriate to negotiate and arrange resolution of defaulted loans. Utilizes creativity in determining and recommending alternative collection or loss mitigation methods such as modifications, short sales, deeds in lieu of foreclosure, reinstatements, in the most cost effective manner. Analyzes mortgagors for approval of HAMP or traditional modification. Reports modification results to investors or federal agencies as required. Implements approved alternative collections or loss mitigation methods. Orders and evaluates property opinions (BPO, REO Appraisals), and assigns a reconciled value to determine feasibility of a short-sale, or charge-off. Maintains required records for modifications, short-sales, deeds in lieu of foreclosure, and reinstatements. Completes assignment of loans and determines if there is an alternative to foreclosure. Preserves and secures vacant properties in a pre-REO status. Maintains knowledge of foreclosure, modification, and collection laws and regulations of each state for the portfolio assigned. Performs other duties as assigned. Position Requirements Education High school diploma or equivalent Experience Experience using specified second language in a professional capacity is required. Language testing may be required. Minimum 3 years of mitigation, collections and/or default servicing experience Functional/Technical Skills Strong negotiation skills Working knowledge of mortgage documents, real estate settlements, and foreclosure timelines/requirements Excellent verbal and written communication skills Demonstrates strong customer service skills Ability to work well in a fast-paced environment Demonstrated effective listening skills Detail oriented with strong organization skills Ability to work well on a team and focus on results Ability to speak and read Spanish fluently is a plus Experience working with Microsoft Windows applications Experience with MSP servicing system a plus Environmental/Physical Demands Work is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sustain predictable work attendance, communicate with others, frequently required to stand, walk, sit, and use arms, hands and fingers to reach, handle or touch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Pursuant to the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of an employee. The Company reserves the right to amend or modify this document at any time and without notice. Benefits Our benefits package includes 3 comprehensive Cigna or Kaiser medical plans, dental, and vision insurance. We provide short term and long-term disability insurance, basic life insurance, 401(k), and 11 employer paid holidays. In addition, we offer supplemental benefits to include life insurance, critical illness and accident plans. Planet Home Lending does not accept unsolicited resumes or candidate submissions from recruiters or employment agencies. In the absence of an enforceable, fully executed agreement for a specified position, Planet Home Lending has no obligation to pay any compensation or recruiter fee of any kind. In the event a recruiter, agency or other similar third-party submits a resume or candidate without a valid binding agreement, Planet Home Lending explicitly reserves the right to pursue and hire those candidate(s) without any obligation or compensation to the referring party. Any unsolicited resumes, referrals, or candidate submissions, including those communicated to a member of the Human Resources team or a hiring manager, shall be deemed the property of Planet Home Lending. If you or your agency would like to be considered as a future recruiting partner, please email View email address on click.appcast.io.