Plumbing Service Manager

$70k - $90k

Veteran Air

Overview

Position Summary

Veteran Air is seeking an experienced Plumbing Service Manager to lead our plumbing service team, drive operational excellence, and deliver an exceptional customer experience. This role is responsible for coaching technicians, improving department performance, achieving revenue goals, and fostering a culture of accountability, safety, and teamwork.
Key Responsibilities

Lead, coach, and develop plumbing technicians
Drive department performance, profitability, and customer satisfaction
Monitor KPIs and implement strategies to achieve growth goals
Partner with dispatch, sales, installation, and warehouse teams to ensure seamless operations
Resolve escalated customer concerns professionally and effectively
Conduct regular training, coaching, and team meetings
Promote safety, accountability, and Veteran Air's core values

Qualifications

5+ years of residential plumbing experience
3+ years of plumbing leadership or management experience
Strong customer service and team-building skills
Experience managing performance metrics and department goals
Proficient with service management software (ServiceTitan preferred)
Excellent communication and problem-solving abilities

Benefits

Competitive Salary: $70,000 - $90,000
Medical, Dental, Vision & Life Insurance
Paid Vacation & Holidays
401(k) with Company Match
Profit Sharing
Career Growth Opportunities

Join Veteran Air and help build a best-in-class plumbing service team while delivering exceptional service to our customers.

Apply

Vacancy posted 5 days ago

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