Assistant Manager

Assistant Store Manager

The Assistant Store Manager (ASM) is a key store leader who helps bring sneaker culture to life by leading with energy, ownership, and purpose. This role supports the Store Manager in driving sales results, coaching the team, and keeping the store running strong; day in and day out. Assistant Store Managers are hands on leaders who move with urgency, stay connected to customers and teammates, and take pride in their store. With an "Always on, Never no" mindset, ASMs help set the tone on the floor while taking ownership of what they can control to deliver a great customer experience.

Responsibilities include leading by example on the sales floor with an "Always on, Never no" mindset; bringing energy, confidence, and solutions to every customer interaction. Coaching the team to deliver great service, share product knowledge, and keep customers excited to shop. Supporting sales goals by staying engaged on the floor and helping the team close the loop with customers. Helping manage daily store operations including opening/closing, cash handling, and floor coverage. Moving with purpose by keeping the store organized, customer ready, and running smoothly. Following all safety, loss prevention, and standard operating procedures to protect customers, teammates, and product. Taking an owner/operator mindset by addressing issues, maintaining standards, and taking ownership of store execution. Leveraging retail technology and digital tools to enhance the customer experience, enable associates on the sales floor, and support efficient store operations. Serving as Manager on Duty when scheduled, providing confident leadership and clear direction. Supporting hiring, onboarding, and training of store associates. Coaching teammates in real time, recognizing wins and helping close performance gaps. Jumping in wherever needed to support the team and store priorities.

Required qualifications include 1+ years of retail experience, preferably in a leadership or key holding role. Ability to coach, motivate, and engage a diverse team. Strong communication and teamwork skills. Ability to work flexible hours including evenings, weekends, and holidays. Reliable, self motivated, and ready to take ownership. Basic understanding of retail KPIs and operational processes. Preferred experience includes previous experience as a Key Holder, Supervisor, or Assistant Manager. Experience in a fast paced or high volume retail environment. Interest in pursuing long term career growth in retail leadership.

What success looks like includes engagement: bringing hustle to every shift, moving with purpose and staying attentive to customers, teammates, and store needs. Sales: helping drive store sales and conversion through strong floor leadership. Customer Experience: living the "Always on, Never no" mindset with a positive, can do attitude. Execution: taking an owner/operator approach. Holding standards high and getting things done. Team: showing up as a supportive, accountable teammate who lifts others up.