Implementation and Support Specialist - Online Booking Tools & Travel Technology

BRICKELL TRAVEL MANAGEMENT LLC

Job Description

Description:

Implementation and Support Specialist – Online Booking Tools & Travel Technology

We are looking for a service-oriented Implementation and Support Specialist with strong technical skills and an interest in travel technology. This role supports the implementation, configuration, maintenance, and ongoing support of online booking tools (OBTs) and related platforms, helping improve operational efficiency and the experience of our clients and users.

Responsibilities

Implement and configure OBTs such as SAP Concur, Spotnana, Cytric, and similar platforms.
Participate in client discovery sessions to gather requirements and document business needs.
Provide functional and technical support to internal teams, travel agents, and clients; investigate and resolve system issues.
Maintain platform configurations, perform testing, and administer users, profiles, access permissions, and system settings.
Coordinate with internal departments and technology providers to support successful implementations and ongoing operations.
Document processes, configurations, and best practices, and contribute to technology projects and continuous improvement.

Requirements:

Qualifications

Experience implementing, configuring, supporting, and administering OBTs specifically Concur, and global distribution systems (GDS) preferably experience in Amadeus.
Previous experience with a travel agency, travel management company (TMC), airline, or travel technology provider.
Strong customer service, problem-solving, communication, and organizational skills.
Ability to learn new technologies, work with integrated systems, and manage multiple priorities.
Advanced English proficiency, both spoken and written.
Ability to work independently and collaborate effectively with a team.

Preferred Experience

Hands-on experience with OBT implementations, integrations, and traveler profile management.
Project coordination and collaboration with teams across cultures and time zones.
A proactive approach to resolving issues and improving processes.

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Vacancy posted 2 days ago

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