Customer Service Representative

Customer Service Representative Location: Auburn Hills, Michigan Type: Contract Compensation: $21.00 - $24.00 Work Model: Onsite onsite Hours: Monday - Friday: 8 am to 5 pm, Monday - Friday 1 hour lunch Responsibilities Deliver excellent customer service with a customer-focused mindset, taking ownership of the order management process from initial entry to product delivery. Interface with customers, internal, and external partners to build successful relationships. Manage multiple SAP transactions including order entry, returns, credits/debits, quality notifications, outputs, deliveries/shipments, and invoices. Build relationships with the commercial team to exceed customer expectations. Analyze customer ordering patterns to anticipate needs and proactively address issues. Serve as a liaison with customers on administrative and technical matters (EDI/Capture/My DuPont). Respond promptly to customer inquiries and complaints. Review daily reports to identify and resolve issues proactively. Demonstrate adaptability in a fast-paced environment. Investigate and resolve customer disputes efficiently, engaging with credit and sales teams as needed. Make decisions regarding customer returns within delegated authority. Relay relevant customer information to the account manager regarding forecasts, projects, or organizational changes. Requirements Excellent communication skills and a customer service mindset. Experience with SAP or equivalent systems. High School Diploma required; College degree preferred. Order entry experience and customer service background. Ability to work in a hybrid environment (subject to change). No specific security clearance required.