Valet Parking Office - Account Manager

Job Description

Job Description

Overview

Park your career here, with Propark Mobility!

Valet Parking Office - Account Manager

Salary Range: $45,000.00 Annually, Commensurate with Experience, plus Incentive Bonus Potential up to 15% of salary

Work Modality : Hybrid (primarily in-office with regular field presence at client events and occasional remote work as business needs allow).

Schedule: Full-time, Monday–Saturday, with flexibility to work , weekends, during peak season ( 2 weeks in December ).

Location: Houston, TX

Applications will be accepted until job is closed.

Are you an exceptional parking and mobility professional with a passion for leadership, operational excellence, and client success? We're seeking a dynamic leader with outstanding communication, time management, and team development skills to join our fast-growing organization. This is an exciting opportunity to make a meaningful impact, drive exceptional service standards, and advance your career with an innovative and expanding company.

Qualifications

• Valet Parking industry experience (2+ Years).
• Excellent organizational and multitasking skills.
• Strong written and verbal communication.
• Professional phone etiquette.
• Experience with Microsoft Office (Word, Excel, Outlook). Google Sheets, Sage Intact
• Ability to learn scheduling and payroll software (UKG experience is a plus).
• Strong attention to detail.
• Customer service experience preferred.
• Ability to work in a fast-paced environment.

Primary Responsibilities: .

• Answer incoming calls, emails, and customer inquiries professionally.
• Prepare proposals, contracts, and event confirmations.
• Maintain employee personnel files and onboarding documents, including I-9 s compliance.
• Assist with hiring, interviews, and orientation of new employees.
• Verify employee certifications, driver’s licenses, and required documents.
• Track event details and staffing requirements.
• Prepare invoices and assist with accounts receivable follow-up.
• Maintain client contact information and event records.
• Assist management with reports, Budgets and Forecasts, spreadsheets, and data entry.
• Maintain confidentiality of company and employee information.
• Support management with special projects and operational needs.

Preferred Experience

• Administrative or office management experience.
• Hospitality, valet, parking, transportation, or event industry experience preferred.
• Experience coordinating large teams is a plus.

Benefits

• Competitive salary based on experience.
• Paid holidays and vacation.
• Health benefits (where applicable).
• Career advancement opportunities.
• Professional and supportive work environment.

Ideal Candidate

We are looking for someone who is dependable, highly organized, personable, and able to remain calm under pressure. The ideal candidate enjoys working with people, solving problems, and helping create exceptional service experiences for both our clients and employees.

What We Offer: Compensation and Benefits:

• Fantastic opportunities for career growth - we always look to promote from within first!
• Free Parking!!*
• Competitive salary that is commensurate with experience, plus incentive bonus potential.
• Very generous time off allowances - holidays, vacation, wellness and an extra day off for your birthday!
• Priority driven culture that is supportive, engaging, empowering and celebratory.
• A company that values diversity, inclusion, and belonging.
• The ability to work in a fun and progressive environment in which everyone is provided with strong direction and then empowered to complete their objectives.
• Learning opportunities through our internal training program - Propark Think
• Phenomenal Benefits Package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance!
• Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7

Who We Are:

We make each day great - together. We create an exciting work atmosphere with a culture that is focused on supporting and celebrating each other. Our team members enjoy a positive work environment that is deeply committed to our simple driving goal: create the perfect parking moment for every guest.

Propark Mobility is an industry leading company that began with one lone lot in Hartford, CT in 1984. Today we boast over 750+ locations throughout the U.S. and are on a 5-year plan to quadruple our size!

As Account Manager, you will:

• Develop and train supervisors and line-level employees.
• Review and approve work schedules to ensure adequate coverage while minimizing expenses.
• Develop and maintain strong client relations and attend client meetings.
• Assist supervisors in handling customer complaints and day-to-day operational issues.
• Manage and submit employee, operations, and payroll reports.
• Oversee the customer service program to ensure customer satisfaction.
• Develop budgets and monitor financials to meet business goals.
• Review and evaluate audits to ensure integrity of revenue control.
• Ensure compliance with company policies and procedures, as well as those of our client.
• Respond to operational issues when needed (at times, after normal business hours).
• Maintain the highest professional and ethical standards for both our organization and our client.

Are you ready to park your career here?

Apply today!

We can't wait to meet you!

**Free parking while working at your assigned Propark location(s).

Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. Qualified applicants with arrest and conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

Please go to the Propark corporate careers portal to view our CPRA Applicant Notice and Privacy Policy for the state of CA. This policy will also be emailed to you upon receipt of your application.

Please go to the Propark corporate careers portal to view our Notice of E-Verify Participation - Propark Mobility participates in E-Verify. Following acceptance of your offer, we may verify your employment eligibility through the federal E-Verify program. Notice of E-Verify Participation