AI Solutions & Experience Lead

Job Title: AI Solutions & Experience Lead

Location: Sunnyvale, CA

Full-Time

Job Description

Must Have Technical/Functional Skills:

Forward Deployed Engineering; AI; RAG; LLM; vector database ; SQL; Digital : Python; Digital : ReactJS; TypeScript; Digital : Application Programming Interface (API); GraphQL; REST API; Data Architecture and Modeling; Digital : Docker; Digital : Microsoft Azure; Digital : Amazon Web Service(AWS) Cloud Computing; prompt engineering; ML Flow; Lang Chain; LangGraph; CrewAI; Workflow Automation & Integrations; System Architecture Knowledge; Digital : Microservices; Copilot; cursor

Key Responsibilities:

The AI Solutions & Experience Lead plays a strategic role in driving workflow transformation through the Forward Deployed Engineering (FDE) framework. By embedding engineers directly within business units, this position collaborates closely with teams to redesign operational processes, deliver production-ready solutions using AI that can be successfully scaled into enterprise-wide platform capabilities.

Core Responsibilities:

Partner directly with teams across Communications, Legal, and Enterprise Engineering to redesign work with AI.

Embed with customer teams to understand their workflows, identify opportunities, and build AI solutions that deliver measurable business value.

Own technical delivery from prototype through production, balancing speed, quality, and long-term maintainability.

Build full-stack AI applications, agents, automations, and integrations that transform how work gets done.

Lead rapid prototyping, remove blockers, and contribute directly in the code when needed.

Drive adoption by partnering closely with customers through deployment and iteration.

Turn successful customer solutions into reusable platforms, services, and playbooks that accelerate future deployments.

Partner with Platform Engineering and Product teams to feed customer learnings back into our core AI capabilities.

Required Skills:

12+ years of experience in engineering, infrastructure, developer tools, applied AI, or customer engineering environments

Deep curiosity around AI-native software development and strong instincts for how AI changes engineering workflows

Strong technical judgment and the ability to operate credibly with senior engineers and executives

Experience building and shipping production systems in fast-moving environments

Strong product instincts and systems thinking

Comfortable operating with ambiguity and minimal process

Excellent communication and customer leadership skills

Strong sense of ownership and urgency