Banquet Captain

Essential Job Duties and Responsibilities Lead and coordinate the banquet service team to ensure smooth and efficient service throughout events, from setup to teardown. Liaise with event coordinators, clients, and other departments to ensure all event requirements are met, including special requests, dietary restrictions, and customized setups. Supervise the setup and breakdown of banquet rooms, ensuring that seating arrangements, decor, and table settings meet event specifications and quality standards. Oversee thetimelydelivery of food and beverage to guests, ensuring adherence to the established service schedule. Supervise and motivate the banquet servers and bartenders, ensuring they provide excellent guest service andmaintaina professional appearance and attitude. Train and mentor new banquet staff on proper service techniques, event procedures, and customer service standards. Delegate tasks to banquet staff during events, ensuring efficient task completion and guest satisfaction. Provideon-the-job guidance, feedback, and support to ensure the team’s success and compliance with hotel service standards. Guest Service & Satisfaction: Ensure all guests receive prompt, professional, and courteous service throughout the event, addressing any guest concerns or special requestsimmediatelyand appropriately. Monitor the banquet room for guest needs, ensuring that all tables are properly serviced, drinks are refilled, and the environment is clean and comfortable. Handle guest feedback and resolve any service issues or complaints, striving for a quick resolution that ensures guest satisfaction. Food & Beverage Management: Ensure the proper presentation and quality of food and beverages served during the event, in alignment with hotel standards. Coordinate with the kitchen team to ensure that food orders are correctly prepared and deliveredin a timely manner. Monitor the timing of courses during meals to ensure they are served at the correct temperature and in theappropriate order. Operational Efficiency & Safety: Ensure all safety protocols, including food safety and sanitation practices, are followed by the team during event setup, service, and breakdown. Maintain proper inventory and control of banquet supplies, such as linen, glassware, silverware, and table settings. Ensure that all banquet equipment is properlymaintainedand cleaned after use, including chafing dishes, serving trays, and other dining tools. Event Setup & Breakdown: Assistwith the setup of banquet rooms according to client specifications, ensuring all furniture, decor, and audio-visual equipment is properly arranged. Ensure that banquet rooms are cleared and cleaned quickly and efficiently after events, leaving them ready for the next function. Collaboration with Other Departments: Work closely with the catering, kitchen, and event planning teams to ensure a seamless experience for clients and guests. Communicate with the Banquet Manager or Event Coordinatorregardingevent changes, timelines, and staffing needs to ensure everything is executed as planned. Education and/or Experience High School diploma or equivalent required. Previousexperience in a banquet or food service role, with at least 1-2 years in a supervisory or leadership position, preferably in a hotel or banquet setting. Knowledge of food and beverage service techniques, as well as event coordination. Skills/Specialized Knowledge Excellent leadership and team management skills. Strong communicationskills, both verbal and written, with the ability to interact with guests, staff, and management. Exceptional customer service skills and the ability toanticipateand address guest needs. Ability to multitask and remain calm under pressure in a fast-paced environment. Knowledge of safety and sanitation procedures related to food and beverage service. Physical Demands Ability to stand forlong periodsof time during events. Ability to lift and carry up to 50 pounds (e.g., trays, tables, chairs, etc.). Ability to bend, kneel, and perform tasks that require physical movement, such as setting up tables and moving equipment. Must be able to work evenings, weekends, and holidays, as many events occur during these times. Why Join Proper Hospitality At Proper, we build experiences that move people — and that begins with the team behind them. As a best-in-class employer,we’recommitted to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together. Everything we do is grounded in the belief that hospitality is more than a profession -it’san opportunity to care for others and make lives better. Guided by the Pillars of Proper , we show up with warmth and authenticity ( Care Proper ), strive for excellence in everything we do ( Achieve Proper ), think creatively and resourcefully ( Imagine Proper ), and take pride in the style and culture that make us who we are ( Present Proper ). We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and alife,that feels as inspiring as the experiences we create for our guests. Our Commitment: Building the Best Place to Work Our Best Place to Work initiative is a living commitment — a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically. At Proper, joining the team means more than finding a job — it means joining a community that believes in building beautiful experiences together , for our guests and for one another. Proper Hospitality is anequal-opportunityemployer. Weprovideemployment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, gender identity or expression, genetics, or any other federally or state-protected category. We also consider qualified applicants with criminal historiesin accordance withlocal Fair Chance Hiring Ordinances. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr