Brand Strategist

Every iconic brand has that person - the keeper of the voice, the guardian of the reputation, the conductor behind the customer experience symphony. Our client, one of The Keller Group's favorites, is looking for exactly that: a polished, strategic, imaginative Brand Strategist who can bring cohesion, creativity, and clarity to an already beloved national brand. What You'll Do Own the Customer Journey (Non-Negotiable): You'll build and optimize end-to-end customer journeys with real test cases, insights, and measurable improvements. You'll turn data into memorable, loyalty-boosting experiences that feel intentional and unmistakably on-brand. Lead Corporate Brand Reputation: Act as the Voice of the Brand, overseeing reputation management, surveys, sentiment tracking, and online feedback. You'll ensure everything public-facing-from tone to messaging-reflects the brand's high standards. Run Social Media & Content Strategy (With Purpose): You'll develop the social calendar, guide content across platforms, and manage internal and external content creators. Strategic storytelling > trendy tactics. (And no AI-generated content shortcuts.) Drive High-Impact Projects: Oversee a small internal team, collaborate across departments, manage vendors/agencies, and use project management tools to keep campaigns running smoothly and consistently. Support Crisis Communication: Bring clarity and composure during urgent communication moments, helping coordinate fast, accurate, on-brand updates when needed. What You Bring Bachelor's degree 5+ years in brand, marketing, CX, and/or social media leadership Strong portfolio showcasing customer journey, social media, and content work samples Exceptional writing and brand voice skills Excellent project management skills Why You'll Love It You'll join a respected, people-first culture known for loyalty, collaboration, and delivering top-tier customer experiences. Competitive pay, strong benefits, and a hybrid work schedule, within a supportive corporate environment. If you're a thoughtful storyteller, experienced architect, and brand guardian ready to shape a standout corporate voice—we'd love to meet you! #J-18808-Ljbffr The Keller Group Limited