Team Captain Endzone & Loyalty

Overview At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. Job Duties & Responsibilities Lead the athlete experience by coaching teammates and driving engagement in loyalty programs and services. Deliver fast, friendly, and accurate checkout experiences while building strong athlete relationships that drive retention. Deliver outstanding athlete experiences by anticipating athlete needs and providing clear, accurate, and knowledgeable information about products and assortment. Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, replenishment standards, etc. Promote and lead company programs (e.g., customer loyalty program participation, warranty sales, private label credit card enrollment). Work with the Store Manager and Assistant Store Manager to contribute to the development of 30‑60‑90 day plans and operational initiatives, and to support business priorities for assigned department(s). Help establish working plans related to staffing, hiring needs, operational and merchandising sets, in accordance with budget and financial goals. Act as a sole leader in building, performing general store oversight including opening and closing procedures, front‑end and cash office functions, teammate supervision, and other daily/weekly operational duties. Communicate departmental goals and plans to direct reports, assign workload based on skill levels, and monitor progress to ensure uninterrupted operations and athlete support. Develop effective schedules for direct reports, making adjustments as needed to meet athlete traffic demands while ensuring successful completion of operational and merchandising initiatives. Build and lead a strong, effective team that delivers positive athlete experiences. Take the lead on sourcing, interviewing, hiring, onboarding, and retaining direct reports. Ensure teammates are properly trained and provide coaching, feedback, development, recognition, and motivation. Manage performance, including annual reviews, promotional recommendations, and accountability for compliance with policies and procedures. Create a store environment where every teammate and athlete is always welcome and treated with respect. Adhere to and enforce policies related to safety, loss prevention, and standard operating procedures, as well as external governing entity laws and guidelines. Qualifications High School Diploma or Equivalent 1–3 years of experience Previous retail/customer‑facing experience required Previous people leadership experience preferred Pay & Benefits Targeted Pay Range: $52,500.00 – $66,500.00. This is part of a competitive total rewards package that could include other components such as incentive, equity, and benefits. Individual pay is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. DICK’S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits, including health, dental, vision, retirement savings, and employee assistance programs. #J-18808-Ljbffr