Senior Solutions Engineer

Solutions Engineer

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

At F5, our mission is built on a simple truth: businesses depend on applications.

Our long-standing belief that applications are the most valuable assets of any organization in the digital age has been the foundation of our strategy to become the leader in multi-cloud application services. When you combine F5's expertise in powering over half of the world's applications across all types of environments, you get a company that knows how to deliver and secure more applications—and more value—than any other company in the industry.

This means we are able to deliver and protect applications—revenue-generating, brand-anchoring applications—from the moment they are created through to the moment consumers interact with them. In other words, from "code to customer." This makes F5 absolutely essential to every digital organization in the world, including the largest enterprises, service providers, financial and educational institutions, government entities, and consumer brands.

At F5, we actively build a culture where everyone can be themselves and reach their full potential. As a global business leader, we know that diversity drives innovation, improves everything we build for our customers, and fuels our success. We believe the magic ingredient is our differences, when embraced with humility and respect. Because of this, we know that top talent is found in a diversity of backgrounds, experiences, and perspectives that help us all thrive.

We currently have an opportunity for a talented Solutions Engineer (SE) to join our F5 team. This is a customer- and partner-facing sales and technical role within the Sales organization. The SE's primary responsibility is to support the sales team with technical expertise and to provide deep technical knowledge of F5 solutions to customers. To be effective, an SE must have strong technical skills and in-depth knowledge of both F5 products and the ecosystem in which we operate. Fear not—we provide training and certification to ensure these critical skills are continuously developed.

The high-level objective of the role is to achieve assigned sales targets by selling relevant F5 solutions and products aligned with customers' business needs, in partnership with the Sales Account Manager. From the customer's perspective, the SE is a trusted adviser who proactively learns and understands technical and business challenges and proposes effective solutions to mitigate concerns and deliver value. The F5 SE not only presents technical features, but also clearly articulates the associated business benefits as part of the Technical Value Proposition.

Primary Responsibility

• Uphold F5's Business Code of Ethics and promptly report violations of the Code or other company policies.

Global Responsibilities

• Provide complex design and systems engineering configurations
• Partner with Product Development and Product Management to support Change Request (CR) and Customer Special Request (CSR) cases
• Maintain a high level of technical knowledge of F5 solutions and the broader industry
• Utilize F5 sales strategy and solution messaging to align solutions with customer business objectives
• Develop and deliver presentations for customers and partners
• Clearly articulate the technical components of the F5 value proposition
• Maintain awareness of the competitive landscape and share insights with the CAT team
• Contribute to case studies, white papers, and media content
• Foster a collaborative, team-based environment and share best practices
• Effectively negotiate and manage conflict resolution
• Actively use SE tools, including Salesforce.com, Idea, EDGE, Mainstream, and other readiness programs
• Partner with the sales team to maintain detailed account profiles, including organizational structures, strategies, products, and technology needs
• Effectively utilize F5 organizational resources
• Deliver world-class customer service across pre-sales, implementation, and post-sales activities
• Lead strategic, organization-wide initiatives
• Develop a well-defined subject matter expert (SME) focus in at least one technology area
• Deliver customized product presentations using an advanced, solution-based sales approach
• Provide proactive consultative support
• Create customer documentation for Proof of Concept (PoC) engagements
• Understand business requirements related to technical account strategy
• Collaborate effectively with Engineering, Product Development, and Technical Support teams
• Solve problems independently and creatively
• Perform other related duties as assigned

Channel Support Activities

• Support F5 channel partner sales initiatives
• Provide sustainable training to channel partners on F5 solutions and competitive differentiation
• Offer technical expertise and oversight to partners as required
• Collaborate with Channel and Sales Management to establish partners and qualify their ability to sell F5 solutions

Post-Sales Activities

• Understand and follow escalation processes
• Partner with F5 Technical Support and customers or partners to resolve issues

Qualifications

• Several years of relevant experience in Cloud, Security, Application Delivery, Network Infrastructure, DevOps, SaaS, IaaS, or PaaS environments
• Strong presentation, communication, and pre-sales account management skills
• Significant experience in pre-sales or Systems Engineering roles
• BS/BA degree or equivalent professional experience
• Experience with F5 core products or relevant competitor solutions
• Strong understanding of F5 technologies, products, and solutions preferred
• Advanced written and verbal communication skills
• Excellent presentation skills
• Proficiency with Microsoft Office applications
• Fluency in spoken and written English

Physical Demands and Work Environment

• While remote and virtual meetings are encouraged, the role requires travel
• This is a self-driven role with career growth and development opportunities at every stage
• The position reports to the Manager, Solutions Engineering, based in Poland
• Competitive compensation, family-friendly benefits, and attractive perks

F5 is an equal opportunity employer and values diversity in the workplace.

This job description is intended to describe the general nature of the role and is not an exhaustive list of responsibilities. Duties and requirements may change over time.