Bay Area Multi-Property Operations Manager

This position is responsible for providing superior operations and upkeep to multiple properties in the greater San Francisco Bay area. This includes but is not limited to preventive maintenance, basic repairs, accompanying vendors on site, record keeping of maintenance performed at each property and the full spectrum of property and building maintenance. This position will perform consistent property walk throughs and report issues or concerns to the Sr. Property Manager by email.

DUTIES AND RESPONSIBILITIES:

• Assist with the interior and exterior building and property projects for multiple properties as instructed.
• Perform maintenance checks set forth by daily, weekly, monthly, and quarterly task lists.
• Liaise with vendors as proxy for Senior Property Manager when required.
• Survey, record, and communicate the property conditions, maintenance needs, and deficiencies including tracking seasonal or outstanding tasks, providing a weekly status report.
• Proactively identify repairs, research best-suited vendors for the task, and submit findings to manager. Follow up throughout the project timeline.
• Maintain documentation of proper care/maintenance protocols for all household and property equipment, including appliances and systems (i.e., HVAC, security systems, solar panels, pools and water features, etc.) and related maintenance logs, user instructions, operating manuals, warranties, records, etc.
• Ensure that all properties are fully stocked including all household supplies, cleaning products, pest control items, etc.
• Maintain proactive communication with the Senior Property Manager to ensure they are fully apprised of logistics regarding projects and vendors.
• As needed, respond to owner requests while in residence at various households, approximately 4-6 weeks per year including but not limited to housekeeping and laundry duties.
• Respond to after-hours emergency services as needed via company provided cellular device.
• Assist with administrative, bookkeeping, and organizational tasks and duties as assigned by the Senior Property Manager.

EXPERIENCE AND QUALIFICATIONS:

• Bachelor’s Degree in business administration, construction management, hospitality or other related industries, or four years relevant experience in the private service industry.
• Minimum of ten (10) years’ experience in the private service industry.
• Minimum of five (5) years in a management role.
• Must have a valid driver’s license with a clean record.

KNOWLEDGE, SKILLS AND ABILITIES:

• Must be a self-starter, motivated to perform a variety of hands-on tasks with flexibility to accept new or changing assignments.
• An inherent problem solver with the ability to assess an issue or concern and provide solutions.
• Excellent communication skills with the ability to organize, present, and articulate ideas both verbally and in writing.
• Demonstrated hands-on approach with a "no job too small" attitude toward routine duties and new tasks.
• Ability to apply discretion and maintain highly sensitive and confidential information, ensuring it is secured and maintained in an appropriate manner.
• Service-oriented, friendly but not overly familiar, has an intuitive sense of maintaining appropriate boundaries and providing privacy while simultaneously providing close daily support.
• Solid knowledge of home systems, HVAC, electrical, plumbing and related sub systems.
• Knowledge of the operations of the construction trade and its inner workings.
• Excellent organizational, planning, and time management skills with the ability to manage multiple and often changing priorities and issues of varying complexity, while meeting time-sensitive deadlines and deliverables.
• Ability to professionally direct a vendor to align with the goals set forth by the Senior Property Manager.
• A professional presence and strong interpersonal skills for interacting in a courteous, timely, and diplomatic manner with all levels of employees and vendors.
• Ability to build/foster relationships and motivate vendors to meet deadlines.
• Take accountability for problems as well as the success of projects.
• Be proactive, and maintain a positive attitude in times of pressure.
• Follows best practices consistently, collaborates with the team and influences others to do the same.
• Possess business acumen and skills, as well as a demonstrated attention to detail with a focus on delivering high quality work products.
• Proficiency in Microsoft Office and Adobe Acrobat.
• Maintain a safe work environment for all property employees and vendors.
• Ability to be on call and work outside normal business hours as needed.

PHYSICAL DEMANDS:

This position must be able to handle the physical demands of the job including standing, bending, pulling, pushing, climbing, lifting at least 25 lbs. and local travel.

WORK ENVIRONMENT:

This position is performed at private residences and as well as outside and may be exposed to all weather conditions.

COMPENSATION SUMMARY

The annual base salary for this position ranges from $88,100. to $134,400. This salary range represents a general guideline as MSD considers other factors when presenting an offer of employment, such as scope and responsibilities of the position, external market factors, and the candidate’s knowledge, skills, abilities, education and experience. Employees may qualify for a discretionary or non-discretionary bonus in addition to their base salary. These annual bonuses are intended to recognize individual performance and enable employees to benefit from the Company's overall success.

BENEFITS SUMMARY

At MSD, we offer a comprehensive benefits package to support our employees' well-being and financial security. In addition to competitive salaries, our benefits include medical, dental, and vision coverage, along with prescription benefits. We provide a 401(k) plan with company matching, flexible spending accounts, and company-paid short- and long-term disability insurance as well as group life and accidental death and dismemberment insurance. Our offerings also encompass paid vacation, paid sick leave, paid holidays, and paid parental leave, along with an employee assistance program. Additional voluntary perks include a fitness club membership contribution, pet insurance, identity theft protection, home and auto insurance discounts, and optional supplemental life insurance.

EEO/AA STATEMENT

MSD is an Equal Opportunity/Affirmative Action Employer. We are committed to fostering a diverse and inclusive workplace where all individuals are treated with respect and dignity. We welcome applications from all qualified candidates, making employment decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, genetic information, marital status, national origin, age, protected veteran status, pregnancy, disability status, or any other protected characteristic. For our full EEO/AA and Pay Transparency statement, please visit here. Meso Scale Diagnostics uses E-Verify to validate the work eligibility of candidates. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Default (MSD)