HOTEL HOUSEKEEPING LEAD

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The ancestors of the Sycuan Band of the Kumeyaay Nation existed many centuries ago as a community of people…a Tribe living together, farming, hunting and fishing to survive. Much has changed since that time. Today the Sycuan Tribe governs its Reservation, owns and operates a Casino and a Golf Resort, and owns a number of other business ventures in the San Diego Region. One attribute that remains unchanged, however, is Sycuan's sense of community. Sycuan is more than just a business. Sycuan is a community of people working together toward a common goal. Whether you work in our state-of-the-art Casino, our beautiful Resort, or become a staff member in our Tribal Government division, you will be part of the Sycuan family.

Job Purpose: Provides guests and staff with a clean and orderly environment and provides guidance and training to Hotel housekeeping staff Job Duties and Responsibilities: (Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

• Provides guidance to Hotel housekeeping staff by training housekeepers, instructing staff on departmental policies and procedures, monitoring team member performance, conducting visual cleanliness inspections of guest rooms, providing guidance and training to team members as needed, and reporting out of compliance behaviors to the Assistant Executive Housekeeper.

• Maintains adequate supply of cleaning supplies and paper goods by auditing inventory, retrieving necessary supplies and paper goods, storing supplies, keeping work carts orderly with supplies, ensuring equipment is in good working order before and after use, and completing inventory sheets following established procedures.

• Cleans and sanitizes hotel guest rooms by gathering and inspecting linens for quality and cleanliness, making beds, cleaning bathrooms, vacuuming, dusting and polishing room furnishings, sweeping balconies, wiping outdoor furnishings, and replenishing drinking glasses, towels, soap and supplies following established procedures.

Job Specifications: Education and Experience: Essential:

• 1 year of housekeeping and/or custodial experience

Desirable:

• High School Diploma or G.E.D
• Hotel, Resort or Casino housekeeping experience

Skills and Knowledge: Essential:

• Working knowledge of cleaning chemicals and chemical safety
• Ability to understand and follow verbal directives and written directions
• Ability to complete forms and documents
• Ability to perform simple mathematical calculations
• Ability to communicate effectively in the English language
• Ability to interact effectively with team members and guests
• Ability to provide guidance to staff
• Ability to stand and walk for up to eight hours at a time
• Ability to push and pull up to 100 lbs
• Ability to lift up to 50 lbs
• Ability to perform repetitive tasks such as making beds and vacuuming
• Ability to reach, push, pull, kneel and bend
• Ability to maintain professionalism and composure
• Ability to appear for work on time

Desirable:

• Multi-lingual

Supervisory/Managerial Accountability: Direct: None Indirect: Hotel Houseperson, Hotel Guest Room Attendants

If you enjoy being part of a community dedicated to creating a memorable guest experience, we invite you to explore career opportunities with Sycuan and join our winning team!