Senior Business Systems Analyst

Senior Business Systems AnalystThe best version of us starts with You! CGI is seeking to hire an experienced Healthcare Senior Business Systems Analyst to provide advanced operational support, troubleshoot complex application issues, and drive continuous process improvement, with mandatory experience in healthcare payer operations. The ideal candidate will bring 10+ years of experience as a Business Systems Analyst, Technical BA, or Application Consultant, backed by strong analytical skills, SQL proficiency for data investigation, and the ability to translate technical root cause findings into clear business recommendations. Working directly with internal stakeholders and external clients, this role will coordinate resolution efforts, identify recurring operational trends, and develop training materials and best practices to optimize overall system utilization. This is a Full-Time, On-Site employment opportunity based in Raleigh, NC, Lafayette, LA, Hartford, CT, or St. Louis, MO in a Hybrid Model.Provide senior level operational support by analyzing application issues, identifying root causes, improving business processes, and educating internal and external users. Analyze operational issues and coordinate resolution efforts. Identify recurring trends and recommend process improvements. Develop training materials and best practices. Deliver functional training sessions to business users. Partner with technical teams to improve application support processes.At least 10+ years as a Business Systems Analyst, Technical Business Analyst, Application Consultant, or Operations Consultant. Healthcare Payer experience is mandatory. Strong analytical and troubleshooting skills. SQL experience preferred for data investigation. Excellent communication skills with proven experience working directly with business stakeholders and clients. Ability to translate technical findings into business-friendly recommendations. Experience supporting enterprise business applications. Education: Bachelor's degree in computer science or related field.Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.