Front Desk Agent

Front Desk Agent

Welcome to The Indigo Road Hospitality Group (IRHG), where hospitality is more than a job; it's a family, a lifestyle, and an exciting journey. We believe that by taking care of you, you'll best take care of our guests. It's working. In addition to generous benefits and job openings across 30+ locations, we have internal growth opportunities for everyone who wants it. But most of all, we have heart!

Horseshoe Canyon Ranch is a rustic escape in the heart of the Ozarks, where adventure and hospitality meet in a valley carved by towering sandstone bluffs and quiet forests. The ranch invites guests to unplug, connect, and experience the outdoors through world-class mountain biking, hiking, zip-lining, and some of the country's most celebrated rock climbing.

The atmosphere is as communal as it is adventurous, meals are shared in the lodge, stories unfold around campfires, and days are spent exploring trails, scaling canyon walls, or simply soaking in the beauty of the land. Whether you come for the thrill of adventure or the joy of a family getaway, Horseshoe Canyon Ranch offers a place to slow down, breathe deeply, and make memories in one of Arkansas's most remarkable landscapes.

The Role:

Our hotel team is seeking a highly motivated and detail-oriented individual to join our front desk team as a Front Desk Agent. In this key role, you will be the first point of contact for our valued guests, playing a vital role in ensuring their comfort and satisfaction throughout their stay.

What We Will Ask Of You:

• Always provide excellent and attentive service to guests.
• Handle confidential information, including guest records, with a high degree of integrity.
• Ensure proper credit card and key control policies are followed accurately.
• Obtain and verify essential guest information; ensure accuracy and completeness of all records for guest check-in/check-out needs, inquiries and reported problems.
• Responsible for knowing hotel emergency procedures.
• Maintain accurate accounts of cash, and credit transactions.
• Maintain the integrity of the guests' privacy, including confidentiality of personal information.
• Process check-ins, check-outs, and room assignments, assist with luggage when necessary.
• Maintain the integrity of Company proprietary information and protect Company assets.
• Maintain complete knowledge in the use of all office equipment, and property management systems.
• Follow all company safety and security policies and procedures. Report accidents, injuries and unsafe conditions.
• Attend required training and meetings.
• Proactive, takes initiative; creatively problem solves, exercises good judgment; attention to details; anticipates and exceeds guest expectations.
• Proficiency in Microsoft Word, Outlook and Excel preferred.

Requirements For Success:

• Have a positive energy, be ready to assist fellow support staff and work as a team player
• One or more years of employment in similar position or equivalent preferred
• Additional education, training, or certification preferred
• Positive, friendly, and enthusiastic mindset with an excellent record of hotel management
• Ability to communicate effectively with fellow leaders, managers, employees, and all guests
• Strong problem management skills with accuracy in quickly handling emergency situations and providing solutions
• Must be able to work days, nights, weekends and holidays
• Must be able to work Saturdays and Sundays, possibly additional days as needed
• Ability to constantly stand and walk with occasional stooping, kneeling, ascending, reaching, pushing, pulling, or lifting

Benefits

• Competitive salary and benefits package.
• Opportunity to be part of a dynamic and growing hospitality team.
• Fast-paced and rewarding work environment.

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.

The Indigo Road Hospitality Group is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.