Bilingual (Spanish) Medical Assistant / Referral Coordinator

Job Description

Job Description

Our medical clinic is currently seeking a professional, detail-oriented Medical Referral Coordinator to join our team. This role is essential in supporting patient care through accurate, timely, and efficient referral management.

Primary Responsibilities:

• Review medical records and clinical documentation to determine the need for specialist consultations or diagnostic tests.
• Handles request from third party referral sources and provides relevant information and data.
• Collaborate with healthcare providers to assess patients’ healthcare needs.
• Identify appropriate specialists or facilities based on patients’ needs and insurance coverage.
• Consult with physicians and patients to make informed referral decisions.
• Schedule specialist appointments, diagnostic tests, and procedures for patients.
• Coordinate appointment times, locations, and any necessary pre-visit requirements.
• Maintain accurate and detailed records of patient referrals, including referral forms and documentation of communication.
• Ensure compliance with documentation and data entry protocols.
• Inform patients about their referral appointments, including date, time, location, and any special instructions.
• Address patient questions and concerns related to referrals.
• Verify patient insurance coverage for specialist visits and diagnostic tests.
• Obtain any necessary pre-authorization or pre-certification from insurance providers.
• Monitor and track the status of patient referrals, ensuring that appointments are kept and results are received.
• Communicate with patients to confirm appointments and provide reminders.
• Generate reports on referral activity, including tracking referral outcomes and referral volume.
• Provide regular updates to healthcare providers and management on referral trends and issues.
• Collaborate with healthcare providers and staff to identify opportunities for improving the referral process.
• Implement quality improvement initiatives related to referral coordination.
• Ensure compliance with healthcare regulations, including HIPAA and relevant state and federal guidelines.
• Maintain confidentiality and security of patient information.

Qualifications:

• Bilingual (Spanish a must) 
• High school diploma or equivalent
• Medical Assistant Certificate 
• Previous experience in a medical office or healthcare setting is typically required.
• Knowledge of medical terminology, healthcare procedures, and insurance practices.
• Familiarity with electronic health record (EHR) systems and medical software.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Detail-oriented, with a focus on accuracy and patient care.
• Ability to work independently and as part of a healthcare team.

Physical Requirements:

• Sit for extended periods of time
• Must be able lift and carry, push or pull up to 50lbs
• Must be able to talk, listen and speak clearly in person and on the telephone. 

We Offer a Competitive Benefits Package:

• Medical, Dental, and Vision Insurance

• 401(k) Retirement Plan

• Paid Time Off (PTO)

• Paid Sick Leave (PSL)

• Paid Holidays

If you are a motivated professional who values accuracy, efficiency, and patient-centered service, we encourage you to apply.