Retail Merchandise Recovery Associate

Retail Operations Riverside ADC Presort, 1049 Spruce Street, Riverside, California, United States of America Job Description Support Operational Excellence and Help Maximize Goodwill’s Impact Goodwill Southern California is seeking a Retail Merchandise Recovery Associate to support merchandise quality control, recovery, and operational consistency across our retail system. This warehouse-based role plays a key part in maximizing revenue, improving product flow, and ensuring merchandise is properly allocated to the right sales channels — all contributing directly to our mission of Transforming Lives Through the Power of Work. What You’ll Do Inspect merchandise and Mobile Unit Transports (MUTs) before they reach the Outlet to identify sellable or brand-name items suitable for return to retail stores. Build and maintain second-chance MUTs for redistribution back to stores. Process & Compliance Review Review labeling, tagging, and assembly of MUTs for accuracy and consistency. Document process errors through written notes and photos; report findings to retail leadership to support training and process improvement. Reporting & Communication Use company-issued devices to complete reports, upload images, and communicate recovery findings. Maintain organized records of recovered merchandise, errors, and trends. Safety & Operational Support Follow all established safety protocols and use required PPE. Work independently while demonstrating accountability, accuracy, and attention to detail. What You Bring High school diploma or GED required. Basic English reading, writing, and speaking abilities. Ability to follow written and oral instructions consistently. Some retail, warehouse, or production experience helpful. Ability to work with a diverse team in a fast-paced environment. Safety-conscious mindset and strong attention to detail. Ability to use an iPhone or tablet to take photos, send messages, and complete basic digital forms. Reliable, punctual, and committed to Goodwill’s RISE values: Respect, Integrity, Service, and Excellence. Why You’ll Love It Here Make a direct impact by helping recover valuable merchandise and reduce waste. Support store performance and mission revenue through quality control and recovery efforts. Join a values-based team with opportunities for growth across Retail and Supply Chain pathways. Work in a mission-driven environment where your contributions support job creation and community programs. What's in it for you Hourly Rate: $16.90 Discount at Goodwill Socal retail locations Goodwill Perks: Discounts on dining, retail, theme parks and movies Employee Assistance Program: Mental and physical wellness, financial and legal resources and career and education partners Join our Retail Operations team and help ensure every donation reaches its highest purpose — supporting our mission and strengthening our community. Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you would like more information about your EEO rights as an applicant under the law, please click here: Goodwill gives preferential consideration to persons with barriers to employment. Persons with disabilities are encouraged to apply. Goodwill is committed to a policy of equal employment opportunity for applicants and employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law. It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability. #J-18808-Ljbffr