Client Resource Coordinator 4 (Onsite role locatied in in NYC, NY)

Be part of the future! We are one team dedicated to working collaboratively to create purposeful solutions that propel the world forward. Benefits Competitive Starting Pay Paid Training Tuition Reimbursement Global Advancement Opportunities Company Vehicle (as applicable) Referral Bonuses Comprehensive Benefits Medical/Dental/Vision insurance Health Savings Account (HSA) Life Insurance 401(k) savings plan with company match Short-Term and Long-Term Disability Employee Assistance Program Wellness Program And More! Responsibilities Receives and schedules customer calls for service. Manages schedule of assigned technicians and mechanics. Ensures schedule allows for timely completion of preventive maintenance and aligns with monthly forecasting goals. Debriefs activities of assigned technicians/mechanics daily, coordinating with technicians/mechanics to resolve concerns quickly. Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process. How you will do it Receives customer requests for unscheduled or scheduled service. Coordinates labor scheduling to align technician to the appropriate customer and service need. Communicates the action plan and services to be provided directly to the customer. Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed. Answers any customer inquiries and resolves or escalates customer issues, as appropriate. Debrief activities daily. Ensures Technicians are provided daily schedules. Maintains consistent communication with assigned Technicians. Follows up on activities to ensure completion in an established timeframe. Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen. Scheduled Service Visits – on time. Parts ordering/PO creation support. Start-up support. Customer PO confirmation. WIP Management. Auto SR quotes. Reconcile exceptions (SIR and AP). Attend weekly planning/scheduling meeting. Service + rewards. Assist with monitoring of time and expense reporting submission. Review and correct unassociated time for timesheets for technicians. Other duties and administrative activities as assigned. Qualifications High school diploma or equivalent required, plus 2–5 years of service industry experience managing service operations and/or service scheduling. Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention-to-detail skills. Strong interpersonal skills to effectively communicate with both internal and external clients. Ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence. Ability to prioritize work activities based upon financial impact to desired business goals. Ability to influence diverse teams to accomplish tasks/goals. Prior Dispatch experience preferred. Associates degree preferred. Experience and/or basic project accounting or costing principles desired. Salary and Working Hours HIRING HOURLY RANGE: $30.29–48.08 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) The position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. We recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. Equal Employment Opportunity Johnson Controls International plc. is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, or disability. If you are an individual with a disability and require an accommodation during the application process, please contact us. #J-18808-Ljbffr YDU JC Air Cond & Ref Inc.- Dubai